Sales Operations Representative

Agilite is the fastest-growing brand in the defense and tactical industry, developing innovative gear and technical apparel used by the world’s most elite military and law enforcement units operating on the front lines. Innovation is at the core of everything we do and our products consistently set the pace for the industry.

We are building a team of driven innovators, builders, and team players who want their work to matter.

If you want to make a real impact, push the boundaries of what’s possible, and help create best-in-class gear and apparel for those defending their country, community, and home — come make an impact with us.

We are seeking a Sales Operations Representative to join our team.

This role is responsible for managing international dealer relationships, supporting B2B and B2G sales operations, and ensuring a seamless end-to-end order and account management experience for global partners.

Responsibilities

• Manage inbound and outbound communication with international dealers and B2B customers
• Identify, screen, and onboard new international dealers through strategic outreach and relationship building
• Maintain and track all sales activity and dealer interactions within CRM systems
• Serve as the main point of contact for operational and shipping-related issues and resolutions.
• Receive and process dealer purchase orders, coordinate internal workflows, and ensure accurate execution across departments
• Collaborate with supply chain and operations teams to ensure smooth order fulfillment and delivery processes
• Prepare dealer quotations, documentation, and support materials for tenders and bids
• Support trade shows, exhibitions, and international business meetings, including coordination and client engagement
• Work closely with marketing and product teams on promotions, product launches, and dealer communications
• Support customer retention activities and assist with key strategic accounts as needed
  
  

• 2+ years of experience in sales operations, customer service, or operational coordination roles
• Working evening hours due to global time zone differences, hybrid position
• High level of English (written and spoken)
• Strong interpersonal and relationship-building skills with a customer-first approach
• Fluent English (mandatory) and conversational Hebrew (preferred)
• Experience working with CRM systems and structured sales processes
• Strong organizational and operational coordination skills
• High energy, proactive mindset, and strong drive for results
• Ability to work in a fast-paced, global, and dynamic environment
  
  

• Background in defense, tactical, or B2B industrial markets
  
  

• Combat Gear
• Plate Carriers & Vests
• Armor Plates
• Pouches
• Plate Carrier Accessories
• Packs
• Helmet Covers
• Apparel
  
  

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