Customer Journey Manager

Do you know how to turn complex data into high-performing customer campaigns? If so, we'd love to meet you.

We're looking for a Customer Journey Manager to join a leading financial organization. This role combines hands-on work with advanced marketing technology and data platforms alongside close collaboration with business stakeholders to deliver personalized customer experiences at scale.

What You'll Do

• Execute, monitor, and optimize customer journeys and marketing campaigns using Salesforce Marketing Cloud and Data Cloud.
• Analyze campaign performance and customer data using complex SQL queries.
• Validate data quality and ensure campaign accuracy before deployment.
• Collaborate with Marketing, Data, Development, and Business teams to deliver effective customer engagement initiatives.
• Support the design and execution of personalized, data-driven customer experiences.
• Identify opportunities to improve campaign performance through data insights and continuous optimization.

What We're Looking For

• At least 2 years of experience with SQL, including writing and analyzing complex queries.
• 3+ years of hands-on experience with Salesforce Marketing Cloud.
• Experience working with business stakeholders and managing cross-functional collaboration.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Experience with personalized marketing campaigns is highly desirable.
• Experience with Salesforce Data Cloud is a strong advantage.
• Financial services industry experience is a significant advantage.

Why Join Us?

• Be part of a leading financial organization driving data-powered customer engagement.
• Work with cutting-edge Salesforce technologies at enterprise scale.
• Collaborate with experienced professionals across Marketing, Data, and Technology.
• Enjoy a stable environment with meaningful projects and opportunities for professional growth.