HELP DESK TIER 1 241758

I am hiring a Help Desk Tier 1 for a company located in Bnei Brak!

Responsibilities

• Provide technical support to business customers.
• Troubleshoot and resolve user issues.
• Support Microsoft 365 environments.
• Handle backup-related tasks.
• Manage users and permissions in Active Directory and Microsoft Entra ID.
• Troubleshoot basic network issues.
• Open, document, and follow up on service tickets until resolution.
• Work with the System Administration team when needed.

Requirements

Must have:

• At least 1 year of experience in a Help Desk or Technical Support role.
• Experience working with Microsoft 365.
• Experience with Active Directory.
• Familiarity with Windows 10/11 and Microsoft Office.
• Basic knowledge of TCP/IP, DNS, and DHCP.
• Strong customer service skills and experience supporting business customers.
• Ability to learn independently and work well as part of a team.

Nice to have:

• Experience working for an IT integration company or an IT services provider.
• Experience with Microsoft Entra ID.
• Familiarity with SharePoint and OneDrive.
• Experience with RMM tools and endpoint management.
• Familiarity with Microsoft Dynamics CRM.
• Knowledge of information security solutions.

What we offer

• A chance to work in an advanced technology environment.
• Exposure to a wide range of technologies and business customers.
• Opportunities for professional growth and career development.
• A professional, supportive, and friendly team.