Technical Account Manager

Description

Welcome to Zesty, a dynamic startup at the forefront of cloud optimization innovation!

Zesty’s Mission

Zesty is a startup company specializing in automated optimization solutions, aiming to help organizations reduce costs and enhance operational efficiency. The company offers a range of products designed for DevOps and FinOps teams responsible for managing cloud usage within organizations.

Position Overview

We are looking for a Senior Technical Account Manager to join Zesty and become a trusted technical advisor for our strategic customers.

This is the first TAM role in Israel and part of Zesty’s Account Management organization. You will help build the local TAM function while owning the technical relationship with strategic global customers.

In this role, you will work closely with global enterprise customers, helping them maximize the value of Zesty’s cloud optimization platform. You will combine technical expertise, customer-facing ownership, and commercial awareness - leading technical discussions, supporting adoption and escalations, and partnering with Sales, Customer Success, Product, and Engineering to solve customer challenges and drive long-term value.

Your Ownership Will Include

• Own the technical relationship with strategic enterprise customers.
• Serve as a trusted advisor to DevOps, Engineering, FinOps, and executive stakeholders.
• Support onboarding, adoption, technical reviews, and ongoing customer success.
• Lead technical discussions and clearly communicate value, ROI, and optimization opportunities.
• Manage technical escalations and troubleshooting, working with Product and Engineering when needed.
• Identify customer gaps, risks, and expansion opportunities.
• Partner with Sales and Account managers on renewals, expansions, and upsell opportunities.
• Bring customer feedback back to Product and Engineering to influence improvements.
• Help build playbooks and best practices for the new TAM function in Israel.
  
  

• 5+ years of experience in a customer-facing technical role such as Technical Account Management, Tier 2/3 Technical Support, Professional Services, Solutions Engineering, DevOps, or Cloud Consulting.
• Strong technical background, ideally growing from DevOps, cloud infrastructure, technical support, or professional services.
• Hands-on experience with Kubernetes - must.
• Strong AWS experience and ability to understand complex cloud architectures.
• Strong troubleshooting and operations skills, with experience owning technical escalations end-to-end.
• Solid understanding of Linux, storage, networking, and enterprise infrastructure.
• Experience working with enterprise customers in a technical, customer-facing role.
• Ability to translate technical concepts clearly for both technical teams and executive stakeholders.
• Independent, proactive, resourceful, and comfortable operating as the first TAM function in Israel.
• Ability to work standard Israel business hours, with flexibility when needed to support global customers.
• Excellent English communication skills, written and spoken.
  
  

• Experience with cloud cost optimization, FinOps, or infrastructure automation products.
• Experience working with global customers, especially in the U.S. market.
• AWS certification or other cloud-related certifications.
• Scripting or automation experience with Python, Bash, or similar tools.
• Degree in Computer Science, Engineering, or a related technical field.
  
  

• Diversity & Inclusion - Be yourself! We welcome employees from all backgrounds and have created a workplace where everyone can feel empowered.
• Transparency - Transparency: We share our success stories, failures, processes, numbers, and everything in between. If you want to know something that wasn't shared with you – just ask!
• One Team - We genuinely trust each other which enables us to act as one team working together toward the same mission. All team members are equally important
• Open Communication & Feedback - When facing challenges, we always look for fresh ideas and ways to overcome them and We embrace constructive feedback that can and should be given to anyone
• Ego is out at the door - Ego obscures and disrupts everything: the planning process, the ability to take good advice, and the ability to accept constructive feedback. We operate with a high degree of humility