Customer Service Representative

Company Description Remed Sleep Health LTD is a healthcare company focused on improving sleep health and overall well-being through innovative solutions and patient-centered services. The organization works closely with individuals experiencing sleep-related challenges, providing support, guidance, and access to specialized products and treatments. Remed Sleep Health LTD values high-quality service, professionalism, and empathy in every interaction. The company fosters a collaborative work environment where employees can contribute to meaningful improvements in patients’ daily lives.

Role Description This is a part-time, hybrid Customer Service Representative role based in Ramat Hasharon. The Customer Service Representative will respond to inquiries from patients and customers via phone, email, and other communication channels, ensuring timely and accurate information. Responsibilities include managing orders, scheduling appointments, resolving issues, and documenting interactions in the company’s systems. The role involves collaborating with internal teams to address complex concerns, follow up on open cases, and support a smooth customer journey. The Customer Service Representative is expected to maintain a professional, empathetic, and solution-oriented approach in all interactions.

Qualifications

• Candidates should possess strong customer service and customer support skills, with the ability to handle inquiries and requests in a professional manner.
• Candidates should possess skills in customer satisfaction and customer experience, focusing on building trust and long-term relationships.
• Candidates should have experience working as Customer Service Representatives or in similar client-facing roles.
• Excellent verbal and written communication skills in English; additional languages are an advantage.
• Ability to work on-site in Herzliya, manage multiple tasks, and prioritize effectively in a fast-paced environment.
• Proficiency with common office and CRM software, and comfort learning new systems.
• Strong problem-solving skills, attention to detail, and a calm, empathetic approach to sensitive health-related issues.
• Previous experience in healthcare, wellness, or related industries is beneficial; relevant vocational training or a bachelor’s degree is an advantage.