Business Operations Manager

Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

We're looking for a Business Operations Manager who thrives on making things work better - someone who can step into a complex, cross-functional challenge, bring the right people together, and make it happen. You'll have a real impact on how we operate and grow.

This is a build role. You won't be inheriting a playbook - you'll be writing it. From efficiency programs to OKRs, project management, and roadmaps, you'll help define how this company runs day to day.

What you'll do:

• Lead complex, cross-company projects end-to-end - connecting the dots and driving them to completion
• Spot inefficiencies and design smarter ways of working, with AI at the center
• Build and manage OKR frameworks and roadmaps that keep teams aligned and moving
• Be the person who makes sure things don't fall through the cracks
• Partner with leadership on operational strategy and bring structure to ambiguity

Requirements:

• 7+ years in business operations or a similar role
• Experience building efficiency programs in an AI-first environment
• Strong project management skills across complex, multi-stakeholder initiatives
• Hands-on experience with OKRs and roadmap planning
• AI native - you use AI tools naturally to work faster and smarter
• High ownership - you take a problem and run with it
• A collaborator who can work across all levels and make things happen