Industrial Engineering & Management Graduate - 241725

Global Spare Parts Escalation & Supply Chain Specialist

Location: Ness Ziona, Israel

Employment Type: Full-Time

About the Role

Join our Global Spare Parts Operations team and play a key role in ensuring business continuity for customers worldwide.

As a Global Spare Parts Escalation & Supply Chain Specialist, you will lead complex operational escalations, coordinate cross-functional teams, and drive critical supply chain decisions to minimize customer impact. This role requires ownership, analytical thinking, fast decision-making, and the ability to influence stakeholders across multiple global organizations.

If you enjoy solving complex operational challenges, leading initiatives, working with data, and making a real business impact, this role is for you.

Key Responsibilities

• Take full ownership of worldwide operational escalations from identification through successful resolution.
• Manage critical customer situations while balancing business priorities, operational constraints, and customer expectations.
• Coordinate activities across Supply Chain, Engineering, Product Support, Logistics, Procurement, Manufacturing, Planning, Warehouses, and regional Service organizations.
• Lead decision-making processes to achieve the fastest and most effective customer solution.
• Prioritize multiple high-impact tasks simultaneously in a dynamic global environment.
• Analyze operational data to identify risks, bottlenecks, and improvement opportunities.
• Drive continuous improvement initiatives that enhance operational efficiency, service level, and customer satisfaction.
• Develop dashboards, reports, and automation solutions using analytical tools.
• Support KPI achievement while continuously improving operational performance.
• Act as a trusted focal point for internal stakeholders worldwide.

What We're Looking For

Required Qualifications

• Bachelor’s degree in industrial engineering, Supply Chain, Logistics, Operations Management, or a related field.
• Excellent analytical thinking and structured problem-solving abilities.
• Strong communication skills in English (written and spoken).
• Ability to work effectively in a highly dynamic, fast-paced global environment.
• Strong prioritization and time management skills.
• High level of ownership and accountability.
• Ability to make independent decisions under pressure.
• Excellent interpersonal skills with the ability to influence without formal authority.
• Customer-oriented mindset.
• Fast learner with strong self-learning capabilities.
• Passion for continuous improvement and operational excellence.

Preferred Qualifications

• Experience in Supply Chain, Logistics, Operations, Materials Management, Customer Support, or Manufacturing.
• Experience working in global organizations.
• Experience with Tableau, SQL, Power BI, Python, or similar analytical tools.
• Familiarity with ERP systems and business information systems.
• Experience leading operational improvement initiatives.

Success Profile

The ideal candidate is someone who:

• Takes ownership rather than waiting for instructions.
• Thrives under pressure and remains calm during critical situations.
• Enjoy solving complex operational problems.
• Build strong relationships across organizations.
• Challenges existing processes and looks for smarter ways to work.
• Is curious, proactive, and highly motivated to learn.
• Thinks strategically while executing operationally.