Customer Support Team Leader

Company Description

eSIMo makes staying connected around the world simple, flexible, and affordable. With coverage in over 200 destinations, users can access mobile data, make international calls, send and receive SMS, and get additional phone numbers - all from one easy-to-use app.

Whether traveling, working remotely, or simply needing an extra number, eSIMo eliminates the hassle of physical SIM cards, expensive roaming fees, and complicated setups. It’s a smarter, easier way to stay connected wherever you go.

Role Description

Here’s a friendlier, clearer version that feels more welcoming:

The Customer Support Team Leader is a full-time hybrid role focused on supporting and guiding eSIMo’s customer support team. You’ll help manage the team’s day-to-day activities, organize workloads, prioritize support requests, and make sure both customers and team members get the help they need.

You’ll also be involved in providing hands-on support to customers across live chat and email, helping ensure every customer receives a fast, helpful, and positive experience. This is a great opportunity for someone who enjoys working with people, solving problems, and helping a team grow and succeed together.

Qualifications

• 2+ years of experience in Customer Support.
• Experience leading, supporting, or mentoring a customer support team.
• Strong problem-solving skills and the ability to explain solutions in a simple and customer-friendly way.
• Experience helping team members grow through coaching, feedback, and day-to-day support.
• Comfortable providing real-time guidance to both customers and team members when needed.
• Strong communication and organizational skills, with a positive and collaborative approach.
• Experience in telecom, travel, or digital consumer products is a plus.
• Experience working with global or multilingual teams is an advantage.
• Most importantly, a customer-first mindset and a genuine passion for helping people and creating great support experiences.