Product Enablement Lead

About us

Chamelio is revolutionizing legal tech with an AI-powered Legal Intelligence Platform trusted by some of the world’s fastest-growing companies, including Wiz, Socure, Appsflyer and Monday. We help in-house legal teams accelerate negotiations, reduce risk, and unlock institutional knowledge through automated workflows.

About the job

We’re looking for a Product Enablement Lead to build and scale how our GTM teams learn, understand, and communicate the Chamelio product.

In this role, you’ll own product enablement end-to-end, from onboarding new team members to continuously enabling Sales, Customer Success, Legal Engineering, Support, and other customer-facing teams on new capabilities, workflows, positioning, and best practices.

You’ll be responsible for building the infrastructure, content, and training programs that help our internal teams become product experts and confidently translate Chamelio’s capabilities into customer value.

This role will also lay the foundation for customer-facing product enablement over time. The content, programs, and learning infrastructure you build internally should be designed to evolve into scalable customer education, self-serve learning, and product adoption programs.

A core part of this role is building an AI-native enablement function. You should be excited about using AI to create and maintain content faster, turn product knowledge into scalable learning, personalize training for different roles, surface knowledge gaps, and make internal product information easier to search, reuse, and continuously improve.

If you love turning complex products into clear, practical enablement, and you enjoy working closely with product and GTM teams, we want to hear from you.

What You’ll Do

• Own product enablement for Chamelio’s GTM team, including onboarding, ongoing training, product launches, and internal knowledge management
• Build and manage the enablement infrastructure, including learning paths, training materials, product documentation, demos, playbooks, videos, FAQs, and certification programs
• Design and deliver live and asynchronous product training for Sales, Customer Success, Legal Engineering, Support, and other customer-facing teams
• Create and maintain product onboarding programs for new GTM hires, ensuring they ramp quickly and understand both the platform and the customer use cases
• Partner closely with Product, Product Marketing, Sales, CS, Support, and Legal Engineering to turn product capabilities into clear enablement content
• Develop internal content that helps teams explain, demo, position, sell, implement, and support the product effectively
• Enable the team on new product releases, including release training, demo flows, FAQs, objection handling, customer-facing talking points, and internal rollout materials
• Use AI tools to accelerate and improve the enablement function, including content creation, training materials, knowledge management, call analysis, onboarding paths, quizzes, internal assistants, and self-serve learning resources
• Build repeatable AI-enabled workflows for keeping enablement content up to date as the product changes
• Create systems that make product knowledge easy to find and consume, including AI-searchable knowledge bases, role-based learning paths, and reusable training assets
• Experiment with AI to personalize enablement by role, team, seniority, and product knowledge level
• Build enablement assets and systems with both internal GTM teams and future customer education in mind, creating the foundation for scalable customer product enablement
• Partner with Customer Success and Support to identify recurring customer education gaps and translate them into enablement content, training, and self-serve resources
• Identify product knowledge gaps across GTM teams and proactively build programs to close them
• Establish feedback loops between GTM and Product to surface recurring questions, product gaps, customer confusion, and enablement needs
• Continuously improve the quality, accessibility, and adoption of internal product knowledge
• Measure the effectiveness of enablement programs through adoption, ramp time, team feedback, and business impact

What You’ll Bring

• Passion to own and deliver - you take full responsibility for your work and drive projects from idea to execution
• Strong product curiosity - you enjoy deeply understanding how products work and translating that understanding into simple, useful enablement
• AI-native approach to enablement - you actively use AI tools to create, organize, update, and scale enablement programs, and you are excited about building a modern learning function that is faster, more personalized, and more effective because of AI
• Experience enabling GTM teams on complex B2B SaaS products, ideally across Sales, CS, Support, Solutions, or Implementation teams
• Strong ability to create clear, practical, and engaging enablement content, including training decks, videos, guides, demo scripts, FAQs, playbooks, and onboarding materials
• Experience designing and managing onboarding programs for customer-facing teams
• Excellent communication and presentation skills, with the ability to train both technical and non-technical audiences
• Ability to quickly learn complex workflows, customer use cases, and product capabilities
• Strong project management skills and the ability to manage multiple enablement initiatives at once
• Comfort operating in a fast-paced startup environment with evolving products, processes, and priorities
• High attention to detail and a strong instinct for making information easy to find, understand, and apply

Bonus Points

• Experience in legal tech, CLM, workflow automation, AI products, or another complex enterprise SaaS category
• Experience working closely with Product or Product Marketing on product launches
• Experience building an enablement function or learning infrastructure from scratch
• Experience creating LMS-style onboarding programs, certification tracks, internal academies, help centers, or customer-facing product education
• Experience building customer education programs, product academies, help centers, or customer-facing training materials
• Experience building AI-enabled knowledge systems, internal copilots, learning assistants, or automated content workflows
• Experience in a Solutions, Sales Engineering, Customer Success, Implementation, Support, or Product Marketing role before moving into enablement

Why Chamelio?

• Make an impact: Help our GTM team become true product experts and bring Chamelio’s value to customers more effectively
• Build from scratch: Own and shape the product enablement function as the company scales
• Build AI-native enablement: Use AI to create a faster, smarter, more scalable way for teams and customers to learn the product
• Lay the foundation for customer education: Build the systems, content, and learning infrastructure that can later scale into customer-facing enablement
• Work close to the product: Partner directly with Product, GTM, and leadership on one of the most important levers for growth
• Move fast: Join a high-velocity startup where enablement has immediate impact on sales, implementation, customer success, support, and product adoption
• Grow with us: Join early and help define how world-class product enablement should work in an AI-native company