Customer Support Specialist (Israel)

TBO.COM, an international award-winning travel tech company, is looking for an Operations Specialist to join our Israel Operations team

**Please apply only if you are fluent in both Hebrew and English.

Job Responsibilities

· Handle operational support for hotels, flights, transfers, car rentals, and other travel services.

· Manage non-urgent and urgent, last-minute, and on-spot booking issues while coordinating with suppliers, hotels, and internal teams.

· Support travel agents via calls and emails, including special requests and reservation assistance.

· Negotiate and coordinate resolutions with sources to achieve the best client outcome.

· Manage multiple systems simultaneously and resolve cases from start to finish with ownership and attention to details.

Job Qualifications

· Strong customer service, communication, and interpersonal skills.

· Problem-solving mindset with the ability to work independently and under pressure.

· Organized, adaptable, and able to multitask in a fast-paced environment.

· Team player with a proactive and responsible approach.

· Experience in B2B travel operations or working with travel agents - is an advantage.

What We Offer

· A dynamic, innovative, and positive working environment ,our office is based in Ramat Gan

· Flexible shift-based working hours according to operational needs

· Good compensation and benefits package for suitable candidates