Member Experience & Operation Specialist

About us:

ROOMS by Fattal is a rapidly growing brand offering inspiring shared workspaces with a boutique, luxurious urban hotel atmosphere in the most central locations in Israel. Our Member Community includes corporate firms, startups, small businesses, talented entrepreneurs, and freelancers located across more than 13 key locations throughout Israel. We've set a new standard for coworking spaces, providing productivity, comfort, inspiration, and unique working relationships for our Member Experience.

About the Opportunity:

Join our amazing team and become part of a dynamic and innovative company in the field of coworking spaces.

We are looking for a Member Experience & Operation Specialist with a strong operational mindset, a proactive approach, positive energy, and a passion for providing excellent service and working with people.

This role combines responsibility for the day-to-day operations of the space, real-time problem solving, working with suppliers and different internal interfaces, while providing high-quality service to our members and maintaining an exceptional member experience.

If you are proactive, highly organized, know how to get things done, and enjoy working in a dynamic, people-oriented environment — this is your opportunity!

Responsibilities:

Operations Management:

Take ownership of the day-to-day operations of the space, identify needs, handle operational tasks, solve problems in real time, and ensure everything runs smoothly.

Community Relations Management:

Be the welcoming face of the space and the main point of contact for our members and guests, providing professional, positive, and high-quality service.

Maintenance & Suppliers:

Manage ongoing communication with suppliers and service providers, handle operational requests, follow up on tasks, and maintain high operational standards across the space.

Administration:

Support daily administrative processes, including client onboarding, invoices, purchase orders, and ongoing operational tasks.

Internal Communication:

Collaborate closely with the experience team, operations, maintenance, and finance teams to ensure smooth workflows and excellent service.

Supporting Community Life:

Help create a positive and welcoming environment, support community activities, and assist with events when needed.

Cross-Space Operational Support:

Provide operational support to additional ROOMS locations when required, including ongoing operational needs.

Requirements:

• 1+ year of experience in operations, office management, hospitality, customer service, or a relevant field.
• Strong operational orientation and a hands-on approach.
• High service awareness and excellent interpersonal skills.
• Proactive mindset with ownership and a “can-do” attitude.
• Strong organizational skills and ability to multitask.
• Ability to prioritize, solve problems independently, and work in a dynamic environment.
• Positive energy, motivation, and passion for working with people.
• Strong teamwork skills.
• High responsibility and work ethic.
• Bachelor’s degree – an advantage.

ROOMS is an equal opportunity employer.