Senior Application Support Specialist (35335)

Senior Application Support Specialist | Central Israel | Banking Sector

Mertens - MalamTeam is looking for a Senior Application Support Specialist to join the support center of a leading banking organization in Central Israel. This is an excellent opportunity for an experienced banking professional to provide end-to-end application support, resolve complex issues, and work closely with multiple business and technology teams in a dynamic environment.

Key Responsibilities

Provide end-to-end ownership of support requests and incident resolution

Handle inquiries from the Public Inquiries Unit related to system issues

Update DPT tables in the production environment

Support banking and operational processes related to branch network changes

Collaborate with customers and cross-functional teams across the organization

Drive issue resolution and monitor tasks through to completion

Work in a demanding environment with flexibility for extended working hours when required

Requirements

At least 5 years of experience working in a banking environment

Strong knowledge of banking processes – mandatory, with an advantage for experience in account opening, anti-money laundering, digital banking, lending, or credit cards

Basic proficiency in Microsoft Office

Experience with ServiceNow or similar service management platforms – advantage

Experience working with banking support systems and tools, including TSO, CD, DPT, DB2 queries, and branch systems – advantage

Experience with BI and analysis tools such as SQL, BO, Kibana, and ZLOG – advantage