Lead Program Manager

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So what is the role all about?

The Recording Engineering group is looking for a strong Lead Program Manager to join its leadership team and drive execution excellence across our global organization. This is a strategic role focused on leading complex cross-functional programs, improving operational discipline, managing budget planning and tracking, and increasing engineering productivity. The role requires strong technical understanding, excellent execution skills, and the ability to turn leadership decisions into clear plans and measurable outcomes.

A key part of the role will be to introduce better ways of working using AI tools, AI agents, automation, dashboards, and data-driven insights to improve visibility, reduce manual work, identify risks earlier, track costs, and increase team efficiency.You will work closely with Engineering managers, Architects, Product managers, QA leads, DevOps, Support, Finance, Cloud Operations, and senior leadership.

How will you make an impact?

• Own group-level execution, planning, tracking, budget planning, and operational governance.
• Track group budget, identify gaps, and support cost control decisions.
• Monitor cloud costs, identify optimization opportunities, and drive cloud cost-saving initiatives.
• Translate leadership decisions into clear actions and drive follow-up across teams.
• Lead complex cross-functional programs across Engineering, Product, QA, Architecture, DevOps, Finance, Cloud Operations, and Support.
• Manage program scope, timeline, quality, risks, dependencies, and readiness.
• Build clear dashboards and KPIs to improve visibility for leadership, including execution, budget, cloud cost, and efficiency metrics.
• Use AI tools and AI agents to automate routine activities, improve reporting, identify risks, support cost analysis, and streamline workflows.
• Drive productivity and efficiency improvements across the group.
• Improve Agile, DevOps, release readiness, and execution processes.
• Synchronize teams across sites to support releases, commitments, and major initiatives.
• Lead retrospectives and continuous improvement based on data and team feedback.
  
  

Have you got what it takes?

• B.Sc. in Computer Science, Software Engineering, Industrial Engineering, or a related field.
• 10+ years of experience as a Program Manager, Engineering Manager, Release Manager, or similar role in a global high-tech environment.
• Strong technical understanding and ability to work closely with engineering leaders and architects.
• Proven experience leading large, complex, cross-functional programs.
• Experience with budget planning, budget tracking, cost control, and operational reporting.
• Experience with cloud cost tracking, cloud cost optimization, or FinOps processes.
• Strong execution mindset with the ability to create clarity, ownership, and accountability.
• Experience with Agile, DevOps, program management tools, dashboards, KPIs, and operational best practices.
• Experience using GenAI, automation, analytics tools, or AI agents to improve productivity and execution.
• Excellent communication skills, proactive, self-managed, structured, and a strong team player.
• Fluent in English
  
  

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

Requisition ID: 11392

Reporting to: VP Engineering

Role Type: IC

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.