Customer Success Specialist

The Cyber Unit is hiring a Customer Success Specialist for a new and strategic role, focused on retaining existing clients and strengthening long-term relationships.

This role involves ongoing engagement with business clients, gaining a deep understanding of their needs and challenges, and enhancing the overall customer experience—while building long-term strategic partnerships

What will your day look like?

• Manage and support an existing portfolio of clients, with a focus on strategic accounts, organizational processes, and challenges
• Identify gaps between delivered services and the actual customer experience, and proactively escalate them
• Identify opportunities to expand existing activity (Upsell / Cross-sell) in collaboration with professional teams
• Coordinate and lead cross-functional work with cyber teams and management to provide end-to-end client solutions
• Reflect client status, insights, and trends to senior management

Your qualifications:

• Proven experience working with business clients – mandatory
• Experience in Customer Success / Account Management / Technology services – a strong advantage
• Familiarity with Cybersecurity / IT – mandatory
• Strong service orientation combined with business understanding
• Ability to work independently and drive processes across multiple stakeholders
• Excellent communication skills in Hebrew and English