Ecommerce Manager

Factory 54 is a global fashion and lifestyle group, headquartered in Tel Aviv and Amsterdam, with extensive operations across Israel and Europe. Part of the Irani Group, Factory 54 is one of Israel’s leading luxury fashion and lifestyle retailers.

The company imports, markets, and operates more than 150 international fashion, footwear, accessories, and beauty brands, alongside a large-scale retail operation that includes flagship stores, a leading E-commerce platform, and a premium customer experience.

Our headquarters includes over 450 employees across technology, digital, E-commerce, marketing, logistics, finance, HR, content, PR, and commercial operations. Nearly all core activities are managed in-house, including an advanced technology team of +30 developers driving innovation and smart retail solutions.

We are looking for an experienced E-commerce Manager with a strong commercial and operational mindset, capable of leading a complex E-commerce activity end-to-end, managing a professional team, owning the customer journey, and proactively driving performance, processes, and business growth.

This role includes ownership of the day-to-day E-commerce operation, site performance, cross-functional collaboration, and working in a fast-paced environment where fashion, technology, and business meet.

Responsibilities

• Lead and manage the day-to-day E-commerce operation
• Own the digital customer journey and online customer experience
• Direct management of team members
• Lead operational routines, feedback processes, and cross-functional alignment
• Own homepage merchandising, hero banners, featured brands, and commercial content
• Manage daily operations including promotions, updates, issue resolution, and prioritization
• Work closely with Marketing, Trading, Content, PR, IT, Logistics, and Customer Service teams
• Lead cross-functional meetings and drive complex projects forward

What We’re Looking For

• Strong and proven E-commerce expertise
• Deep experience with Shopify / Shopify Plus Admin, including:
• Collections, Metafields, Automations, Discounts, Markets, and complex storefront management
• Strong commercial understanding of KPIs such as: CVR, AOV, Bounce Rate, Return Rate, LTV, Churn, and ROAS
• Ability to analyze performance data and translate insights into actions
• Hands-on experience with Klaviyo
• flows, segmentation, campaigns, and retention management at scale
• Strong understanding of system integrations: ERP, PIM, CRM, logistics, and marketing platforms
• Deep understanding of UX and customer journey optimization: PDP, cart, checkout, navigation, and conversion-focused experiences

Requirements

• 5+ years of experience managing a commercial E-commerce platform
• 2+ years of direct team management experience
• Proven hands-on experience with Shopify / Shopify Plus
• Practical Klaviyo experience - not strategy only
• Experience managing cross-functional projects
• High level of English

Major Advantage

• Experience with E-commerce platform migrations
• Background in luxury / fashion / multi-brand environments
• Experience managing loyalty programs at scale

If you live and breathe E-commerce, love data but also think brand, customer experience, and operations - we’d love to meet you.