Visitor Center Manager / Director

Company Description EFRAT is a nonprofit organization dedicated to supporting individuals in crisis pregnancies and need practical, emotional, and informational assistance. Guided by the vision of “a world where every woman who wants to have her baby, can,” EFRAT works to remove barriers that may prevent people from carrying their pregnancies to term. The organization collaborates with community partners, professionals, and volunteers to offer resources that promote informed decision-making and long-term family wellbeing. Team members at EFRAT contribute to a mission-driven environment focused on compassion, respect, and empowerment.

Role Description The Visitor Center Manager / Director is a full-time, on-site role based in West Jerusalem. This position oversees the daily operations of the visitor center, ensuring that all guests receive accurate information, compassionate support, and a welcoming experience aligned with EFRAT’s mission. Core responsibilities include managing staff and volunteers, coordinating schedules, maintaining facility standards, and ensuring that educational materials and displays are up to date and accessible. The role involves developing and implementing visitor engagement programs, organizing tours and informational sessions, and collecting feedback to improve services and outreach.

Qualifications

• Strong leadership and team coordination skills, with the ability to supervise, motivate, and develop staff and volunteers in a collaborative environment.
• Fluency in Hebrew and English is required.
• Excellent interpersonal, communication, and conflict-resolution skills, with a strong commitment to respectful, nonjudgmental engagement with diverse visitors.
• Demonstrated ability in organizing events, tours, or educational activities, including planning, logistics, and follow-up evaluation.
• Solid administrative, organizational, and time-management skills, including experience with documentation, scheduling, and basic reporting.
• Comfort with using office software and digital tools for communication, record-keeping, and presentation of information.
• Prior experience in nonprofit, community work, social services, or a related field is an advantage.
• Relevant academic background (e.g., social work, education, nonprofit management, communications, or a related area) is beneficial.
• Experience in center, facility, or program management, including oversight of daily operations, staffing, and resource allocation a real advantage.