Infrastructure & Support Team Manager

Infrastructure & Support Team Manager

Responsibilitie

• sLead and manage a technical team in the areas of System Administration, Help Desk, and IT Operation
• sMentor, develop, and support team members in their professional growt
• hDrive performance management, process control, and continuous improvement initiative
• sEnsure high-quality service delivery and strong end-user satisfactio
• nWork closely with business customers and provide ongoing technical suppor
• tLead the handling of complex incidents while ensuring service continuity and availabilit
• yCollaborate with internal stakeholders and external partner
• sContribute to organizational processes and operational improvement

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Requiremen

• tsProven experience managing a technical te
• amExperience leading System Administration tea
• msExperience working with business customers or internal users in a complex environme
• ntStrong service orientation and excellent interpersonal skil
• lsAbility to lead processes and drive continuous improveme
• ntStrong analytical skills and attention to deta