Emergency Beds & Transitional Housing Manager

Title: Program Manager

Reports To: Associate Director of Programs

Salary Range: $60,000-$70,000

La Casa Norte’s mission is to serve youth and families confronting homelessness by providing access to stable housing and delivering comprehensive services that transform lives and communities. Our work addresses homelessness at both the individual and community levels through a holistic, trauma-informed approach.

Summary Of Responsibilities

The Program Manager provides leadership, oversight, and strategic direction for Emergency Shelter, Transitional Housing, and/or Non-Congregate Shelter programs. This role ensures high-quality, compliant, and mission-aligned service delivery through effective staff supervision, operational management, and data integrity.

This is a full-time position, Monday through Friday, 11:00 AM – 8:00 PM, with required flexibility. Evening work, at least one weekend shift per month, and periodic after-hours responsiveness are expected due to the 24/7 nature of shelter operations.

Key Responsibilities

• Program Operations & Staff Leadership
• Supervise and support program staff to ensure effective, mission-aligned service delivery.
• Lead full-cycle hiring in collaboration with HR, including recruitment, interviewing, onboarding, and training.
• Oversee daily program operations, including staffing coverage, safety protocols, milieu management, and resource coordination.
• Ensure implementation of trauma-informed care, Positive Youth Development (PYD), and Housing First practices.
• Provide coaching and training on de-escalation and behavioral intervention strategies.
• Monitor and manage critical incidents, ensuring timely documentation, response, and follow-up.
• Participate in management meetings to align program operations with organizational priorities.
• Data Integrity & Quality Assurance
• Maintain ownership of program data accuracy and compliance in HMIS and ClientTrack systems.
• Monitor documentation quality, including intakes, case notes, services, and participant records.
• Identify and resolve data discrepancies, ensuring audit readiness at all times.
• Collaborate regularly with the Quality & Program Performance Manager to strengthen data systems.
• Establish clear documentation standards and hold staff accountable for timely and accurate data entry.
• Promote a culture where data integrity is a core component of service delivery.
• Strategic Leadership & Stakeholder Engagement
• Contribute to organizational strategy and cross-department collaboration as part of the management team.
• Ensure program alignment with agency goals, funding requirements, and community needs.
• Represent La Casa Norte in external meetings with funders, partners, and stakeholders.
• Foster a team culture grounded in accountability, equity, trauma responsiveness, and participant voice.
• Strengthen collaboration across departments to ensure effective program implementation.
  
  

Additional Responsibilities

• Attend staff meetings, case reviews, and trainings.
• Participate in outreach and fundraising events.
• Support program development and continuous improvement initiatives.
• Perform other duties as assigned.
  
  

Qualifications

Experience

• Minimum 5 years working with individuals experiencing homelessness or housing instability.
• At least 3 years of experience in housing-related services (e.g., placement, discrimination, or policy).
• Minimum 7 years of supervisory or management experience.
• Bachelor’s degree in Social Work or related field preferred.
  
  

Skills & Knowledge

• Strong understanding of HUD, IDHS, and Continuum of Care (CoC) regulations.
• Proficiency in HMIS, ClientTrack, and similar systems.
• Demonstrated leadership in team supervision, coaching, and performance management.
• Excellent communication and organizational skills.
• Cultural competence, particularly working with Latino and African American communities.
• Ability to manage multiple priorities in a fast-paced environment.
• Bilingual Spanish/English preferred.
• Valid driver’s license and access to a vehicle required.
  
  

Work Environment & Requirements

• Flexible schedule, including evenings and weekends.
• Local travel required.
• Participation in on-call rotation for 24/7 program support.
• Must have Vehicle, Insurance and active Drivers License
  
  

Compensation And Benefits Package Includes

• Paid Time Off: 14 vacation days per year.
• Personal Days: 7 personal days per year (may be carried over into the following year but must be used by December 31 of that year).
• Holidays: 10 paid holidays annually.
• Sick Leave: 6 sick days per year (up to 20 hours of unused sick time may be carried over year to year).
• Health Insurance: Medical coverage through Blue Cross and Blue Shield of Illinois (HMO or PPO options available).
• Dental and Vision Insurance: Comprehensive coverage options available.
• Retirement Savings: 403(b) retirement savings plan.
• Life Insurance: $25,000 in basic term life insurance (provided at no cost to the employee).
• Disability Insurance: Long-term disability insurance (provided at no cost to the employee).
• Flexible Spending Accounts (FSA): Options for pre-tax savings on eligible healthcare, transit, and dependent care expenses.
• Employee Assistance Program (EAP): Confidential support and resources for employees.
  
  

Supervisory And Non-Union Classification Justification

This position is classified as Non-Union based on the following exemptions under applicable labor law:

Managerial Exclusion: The Associate Director has hiring, supervision, evaluation, and discipline authority over multiple staff roles and provides strategic direction in operational planning.

Supervisory Exclusion: The position includes direct supervision of staff and vendors, assignment of work, and oversight of work quality and performance.

Confidentiality Exclusion: The Associate Director has access to sensitive personnel, financial, and vendor information, including emergency preparedness plans and contract negotiations, which require discretion and confidentiality in decision-making.