Facilities Manager

Description

We are

At Cross River, we're building the financial infrastructure that powers global innovation. With our cutting-edge suite of embedded payments, cards, and lending solutions, we enable millions of businesses and consumers to transact seamlessly and securely.

With 900+ employees worldwide and an R&D center of over 160 employees in Jerusalem - we’re reshaping how financial technology is developed and delivered. .

THE ROLE

The Facilities Manager leads the operations team and, owns the day-to-day hands-on running of the Jerusalem office - a two-story site with roughly 200 employees, weekly events, and on-site facilities including a gym and music rooms. The role sets priorities and standards across the team, oversees execution, reviews work, and serves as the point of contact for any escalation from staff, vendors, or other departments.

Reports to: Chief of Staff to the GM

Direct reports: the operations team, plus outsourced staff and vendors (cleaning, catering, front desk, and others).

Who You Are

• Business-minded operator who understands how workplace operations impact productivity, employee experience, cost control, and leadership priorities.
• Strong decision-maker with sound operational judgment - able to assess trade-offs, prioritize resources, and move issues to resolution quickly.
• Confident stakeholder manager who builds trust with employees, leaders, vendors, and cross-functional partners while maintaining clear service standards.
• Accountable and execution-focused - sets expectations, follows through, and ensures the team delivers consistent, measurable results.
• Continuous-improvement mindset, with the ability to identify inefficiencies, improve processes, and raise the overall standard of office operations.
  
  

• Manage the operations team, including in-house staff and Office Maintenance Support and outsourced staff and vendors (such as cleaning, catering, front desk, and other service providers).
• Set priorities and standards, assign work, review execution, and all related to managing the team
• Act as the primary point of contact for escalations from the team, vendors, or other departments - unblock issues and decide when to bring them to the Chief of Staff.
  
  

• Proactively Keep the Jerusalem office clean, safe, functional, and presentable at all times, while being hands-on and able to repair things when needed.
• Oversee maintenance of office systems - electrical, HVAC, plumbing, life-safety - through the Facilities Manager.
• Main point of contact with GATI (building management); push open issues to resolution.
• Lead small office improvements and capital upgrades from planning to execution.
  
  

• Oversee procurement of food, beverages, office supplies, and equipment, keeping spend aligned with the operations budget.
• Manage vendors and subcontractors - utilities, cleaning, catering, repairs, suppliers - including tender, negotiation, and ongoing performance.
• Work with Finance on contracts, invoices, and payments (LawVU, Divvy, SP).
• Own and manage the operations budget - plan annual spend, approve and track expenses, monitor against forecast, and report on variances.
  
  

• Oversee logistics for in-office events, meetings, and external visits - set the standard and make sure the team delivers.
• Collaborate with Employee Experience on company-wide events, providing the on-site operational support they need.
  
  

• Maintain office safety and security systems; meet required inspections and standards.
• Reduce failures, improve service, and bring down operational cost over time.
  
  

• Partner with departments across the company - HR, Finance, IT, Employee Experience, and others - so the operations team supports their initiatives and day-to-day needs.
  
  

• Native-level fluency in both English and Hebrew (strong written and spoken command of both languages, sufficient to handle contracts, negotiations, and professional correspondence) - Must
• 5+ years in office operations, facilities, or workplace management, including managing a small team
• Hands-on: comfortable fixing a problem, dealing with a vendor on-site, or stepping in for a direct report
• Working knowledge of office building systems (electrical, HVAC, plumbing) - enough to manage the Facilities Manager credibly
• Experience managing subcontractors and suppliers, including tender and negotiation
• Proven experience owning and managing a departmental budget - planning, tracking, reporting on variances, and managing vendor contracts and expenses
• Organized; can juggle several concurrent issues calmly
• Service-oriented and a clear communicator
• Tech-savvy - highly proficient with MS Office (Word, Excel, Outlook) and quick to pick up and work effectively across online platforms and SaaS tools (task management, procurement, finance systems, and similar) - Must
• Available for regular out-of-hours response - events, urgent issues, and operational escalations as they arise - Must
  
  

• Experience in a larger or multi-floor facility (high-tech campus, industrial, or large office)
• Experience working in or supporting a multi-amenity workplace (gym, event spaces, music rooms, or similar)
  
  

• A supportive, collaborative culture that puts our people first
• Monthly wellness reimbursement – from therapy to gel manicure, it's up to you
• Full Keren Hishtalmut, private health and dental insurance
• Volunteer days, donation matching, Yoga and Pilates