Order Processing & Monitoring Lead

Hours:

Sunday: 10:00 AM to 6:00 PM

Monday to Thursday: 12:00 PM to 8:00 PM

Reporting To: Head of Supply Chain

INNOVA is seeking a highly organized, analytical, and detail-oriented Order Processing &

Monitoring Lead to support and control the intake, validation, and execution readiness of

incoming Sales Orders across multiple operational channels.

As part of the Supply Chain team, this role serves as a central operational control point between

Sales, Finance, Customer Service, Procurement, and Logistics, ensuring that all orders are

complete, financially approved, operationally executable, and properly structured prior to

release.

The role requires strong operational discipline, cross-functional coordination, and the ability to

proactively identify gaps, resolve blockers, and maintain process accuracy in a fast-paced,

high-volume environment. This position plays a critical role in ensuring order flow remains

controlled, efficient, and aligned with company operational and financial standards.

Key Responsibilities

Order Validation & Processing

• Review and validate incoming Sales Orders (SO), ensuring customer approvals,

documentation, pricing, terms, and operational requirements are complete and accurate. •

Ensure all required supporting documentation is properly maintained within CRM and internal

systems, including tax certificates, credit agreements, insurance documentation, and related

records.

• Verify payment status, funds availability, credit approvals, and agreement structures in

coordination with the Finance team.

• Perform order readiness and funds checks to determine whether orders may proceed, require

payment resolution, additional approvals, or escalation.

• Conduct stock and fulfillment reviews to classify order readiness and support execution

planning based on inventory availability and operational requirements.

• Translate validated orders into structured operational actions, including issuance of purchase

requests (PRs) and related execution requirements where necessary.

• Monitor order flow from intake through release, actively identifying and resolving missing

information, inconsistencies, delays, and operational blockers.

Cross-Functional Coordination

• Coordinate closely with Sales, Customer Service/VIP, Finance, Procurement, Logistics, and

Supply Chain teams to ensure alignment and timely resolution of operational issues. • Support

the handling and processing of warranty orders, RMAs, credit-based transactions, and special

operational cases while ensuring documentation accuracy and compliance. • Serve as a key

operational liaison between departments to maintain communication, process clarity, and

execution readiness across all order types.

Systems & Process Control

• Maintain high levels of accuracy across ERP and CRM systems, ensuring data integrity and

process compliance.

• Enforce operational standards, documentation requirements, and structured order processing

procedures.

• Identify recurring operational gaps and contribute to continuous improvement initiatives related

to order intake, validation, workflow control, and execution processes.

• Support operational reporting and visibility through accurate tracking and system management.

Requirements

• 5+ years of experience in order management, supply chain operations, or operational

coordination.

• Strong understanding of Sales Order processes, credit handling, operational workflows, and

documentation requirements.

• Experience working within high-volume, multi-order-type operational environments. •

Familiarity with warranty flows, RMAs, and credit-based transaction processing. • Strong

analytical skills with exceptional attention to detail and process discipline. • Excellent

organizational, communication, and cross-functional coordination abilities. • Ability to

manage multiple priorities, resolve operational issues proactively, and maintain workflow

control under pressure.

• Experience working with ERP and CRM systems required.

Success in This Role

• Orders enter execution fully validated, complete, accurate, and operationally ready with

minimal rework required.

• Credit, documentation, financial, and operational requirements are consistently verified

upfront.

• Internal departments receive clear, structured, and actionable order information, reducing

delays and operational confusion.

• Order flow remains controlled, organized, and predictable, even within high-volume

operational environments.

• Operational gaps and recurring process issues are proactively identified and improved over

time.

To apply - https://zurl.to/cEi2