Service Manager

About the Company

ASUS is a global leader in consumer electronics, computers, and gaming devices, known for innovation and quality across the world. ASUS Israel is the local branch responsible for sales, marketing, and after-sales service in the Israeli market.

About the Role

We are looking for an experienced Service Manager to lead ASUS Israel's local service operation. In this role, you will own the end-to-end service function — from managing external partners (call centers and repair labs) to leading an internal team, controlling costs, and driving cross-functional processes with Finance, Supply Chain, and global HQ. This is a high-visibility position with direct accountability for customer experience, operational performance, and business results in the Israeli market.

Responsibilities

• End-to-end management of service operations in Israel, from strategy to daily execution
• Managing contracts and relationships with external service partners (call centers, repair labs, and other vendors)
• Leading and developing an internal team of service operations specialists/managers
• Ongoing cost control and management, including identifying and driving efficiency opportunities
• Defining, monitoring, and managing KPIs across internal teams and external vendors
• Driving cross-functional processes and collaboration across multiple stakeholders (Finance, Supply Chain, HQ, etc.)
• Identifying and resolving complex operational challenges, prioritizing effectively in a dynamic, fast-changing environment
• Preparing and presenting periodic performance reviews to global management

Qualifications

• 3+ years of proven experience in service, operations, or operational management — mandatory
• 5+ years of experience working with external vendors and partners — mandatory
• Proven team management experience — mandatory
• Full professional proficiency in English (written and spoken) — mandatory
• Strong organizational skills and ability to work independently in a complex, multi-stakeholder environment
• Proven ability to drive processes and deliver measurable results across multiple divisions

Required Skills

• Strong analytical and data-driven decision-making skills
• Vendor and contract management
• Budget planning and cost control
• KPI design, tracking, and performance reporting
• Excellent stakeholder management and communication skills (local and global)
• Proficiency in Excel/reporting tools (PowerPoint, CRM systems an advantage)
• Ability to lead change and manage priorities under pressure