Tool Service Center Manager

We are looking for a hands-on Service Center Manager with strong operational capabilities, high standards, and a strong focus on performance.

In this role, you will be responsible for managing the Service Center end-to-end – including people, processes, performance, and continuous improvement in a fast-paced operational environment. You will be present on the shop floor, close to daily operations, actively involved in problem-solving and execution.

You will report directly to the GM of HILTI Israel and work closely with senior leadership in Europe.

What You'll Do

'- Full responsibility for the Service Center, including management of a team of technicians and service professionals (approx. 10 employees), processes, output, and performance.

• Lead high-volume repair operations while ensuring strict adherence to speed and quality targets, and driving continuous process improvement and efficiency.
• Day-to-day management of the shop floor – prioritizing work, solving problems, and removing operational barriers.
• Full responsibility for safety, equipment, inventory, and maintaining a clean, organized, and high-standard working environment.
• Direct interface with customers, including improving service experience and handling issues and escalations.
  
  

What You’ll Bring

'- Minimum of 3 years’ experience managing a team in an operational or technical environment.

• Strong analytical skills and data-driven decision-making (advanced Excel skills).
• Relevant Bachelor’s degree (Mechanical Engineering – an advantage; Master’s degree – an advantage).
• Strong interpersonal and communication skills with the ability to lead and motivate teams in a fast-paced environment.
• Hands-on management style – detail-oriented, able to make decisions in real time, and willing to be involved in day-to-day operations when needed.
• Fluent in English and Hebrew with excellent communication skills.
  
  

What’s In It for You

'- Full ownership of a key operational unit with real responsibility and authority.

• Direct reporting line to the GM and close collaboration with international leadership.
• Exposure to European teams and global career opportunities.
• Attractive compensation and benefits package.
• Continuous learning and professional development in a high-performance environment.
• A culture built on excellence, teamwork, and care.
• A role with real, visible impact every day.
  
  

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

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