Business Operations Lead

montopay.com is revolutionizing B2B payments by offering the first AI connector between suppliers and buyers, enabling seamless collections and real-time transaction data. Our mission is to introduce the interconnected future of B2B payments, where companies can easily communicate to pay and get paid as we overcome interoperability challenges across financial platforms.

We are looking for a Business Operations Lead to join our Operations team. As Monto continues to grow, we're processing millions of transactions across hundreds of customers. We're looking for someone to build the operational foundation that will help us scale efficiently. This is a hands-on leadership role for someone who enjoys solving complex operational challenges, improving processes, and leading teams in a fast-paced environment. You'll design, measure, and continuously improve our operational processes, lead a team, and work cross-functionally to build scalable systems and eliminate inefficiencies.

What You’ll Do

• Own end-to-end operational processes by defining, documenting, measuring, and continuously improving how we work.
• Lead a direct team while working cross-functionally across multiple operational domains.
• Identify bottlenecks, inefficiencies, and gaps in current workflows and drive structured solutions.
• Build and maintain operational metrics and KPIs that give real-time visibility into performance.
• Establish SLA frameworks and ensure operational reliability at scale.
• Collaborate closely with Product and R&D to translate operational pain points into product improvements.
• Drive a culture of process excellence, accountability, and continuous improvement across the operations organization.

Requirements

• 8+ years of proven experience leading operational processes in a high-scale environment.
• Demonstrated ability to design, implement, and improve complex business processes.
• Strong analytical mindset, with the ability to turn data and metrics into actionable decisions.
• Experience leading teams and working cross-functionally with multiple stakeholders.
• Excellent communication skills, able to align people around a shared vision, and drive change.
• Ability to work independently, take full ownership, and execute in a fast-paced environment.

Nice-to-Have

• Experience in B2B fintech or payments environments.
• Technical background or comfort with operational tooling, automation, and data systems.
• Exposure to product management or product operations, with an understanding of how Operations and Product work together.
• Experience working in high-growth startup environments.

Why Join Monto?

• Help shape how operations scale at a fast-growing fintech startup.
• Work at the intersection of Operations, Product, and R&D, with real influence on how the company scales.
• Lead a team with high ownership and the freedom to make an impact.
• Solve operational challenges that have a direct impact on our customers and business.
• Join a highly collaborative team that moves fast and values execution.