Information Technology System Engineer

In this role, you will be instrumental in the overall management, maintenance, monitoring, and optimizing of the company global data center, servers and storage infrastructure, 365 platform and endpoint management, both on-prem and cloud.

In this role you will be part of system and Devops engineers’ group and assume responsibility over systems, operating systems, hardware and storage.

You will lead initiatives and push delivery to success while also be responsible over the maintenance and support of IT services under this group.

You will act as a critical escalation point (Tier-3) for complex IT challenges, working closely with cross-functional departments.

Key Responsibilities

• Infrastructure Management: Overall management and monitoring server and storage infrastructure, on-prem and in the Cloud.

• System Maintenance: Installing, configuring, testing, and maintaining operating systems, application software, and system management tools.

• High Availability: Ensuring the highest levels of systems and infrastructure availability and reliability for global operations.

• Advanced Support: Providing tier-3 IT support to different business units.

• Problem Solving: Providing innovative solutions to any complex IT-related challenges within the organization.

• Cross-functional Collaboration: Working alongside other departments and global teams to achieve company goals and visions.

• Service and delivery measurements: Strive for performances that exceeds goals of service level SLA and delivery on quality and on time.

• Continuous Improvement & Innovation: Proactively identifying opportunities for improvements to existing processes, driving the automation of time-consuming tasks leveraging AI tools and technologies, and examining new technologies to improve the end-user experience and IT efficiencies.