Global Travel Manager

Position Summary

Sapiens is building a world-class global travel program to support a fast-growing, geographically distributed workforce. We are looking for a Global Travel Manager who can own the program end-to-end, from policy and systems to supplier relationships and on-the-ground support and bring both operational rigor and strategic thinking to a function that is scaling.

This is a hands-on leadership role with real scope. You will manage platforms, a dedicated travel desk team in India, and senior stakeholder relationships across the business. You will partner closely with Finance, HR, Procurement to deliver a travel program that is efficient, compliant, and genuinely valued by the people who use it.

Responsibilities

Travel Program Management

• Own and evolve Sapiens' global travel program, ensuring alignment with business needs and company policies across all regions.
• Develop, implement, and maintain travel policies and procedures.
• Monitor travel spend and lead cost-saving initiatives and process improvements.
• Balance traveler experience with compliance and budget controls.

Travel & Expense Systems

• Manage online booking and expense platforms across the organization, including Navan (primary) and SAP Concur, which serve different employee populations in our global footprint.
• Lead system implementations, configurations, and process enhancements.
• Maintain traveler profiles and ensure platform integrity.

Supplier & Vendor Management

• Manage relationships with travel agencies, airlines, hotels, car rental providers, and technology vendors.
• Negotiate contracts and preferred supplier agreements; manage global hotel programs and corporate rate strategies.
• Monitor supplier performance and service levels continuously.

Operational Support

• Lead the Global Travel Desk and Visa Department based in India, a team of 4 specialists, ensuring high service standards and seamless support across all regions and time zones.
• Provide escalation support for complex itineraries, VIP and C-suite travelers, and emergency situations.
• Drive communication and training related to travel policies, systems, and best practices across the organization.

Financial & Reporting

• Track travel expenses and provide regular reporting and analytics to Finance and senior leadership.
• Support budgeting, forecasting, and invoice reconciliation.
• Ensure compliance with VAT/GST requirements and regional regulations.
• Partner with Finance on expense processes, controls, and audit readiness.

Qualifications

• 8+ years of experience as a Global Travel Manager in a multinational organization or similarly complex global environment.
• Bachelor's degree in Business Administration, Economics, Hospitality Management, or a related field.
• Proven track record managing global travel programs at scale.
• System implementations, configurations, and process enhancements experience (Navan – Advantage).
• Management Experience.
• Experience Developing, implementing, and maintaining travel policies and procedures.
• Hands-on experience with Navan, SAP Concur
• Experience supporting executive and VIP travelers, including C-suite itinerary management.
• Strong vendor management and negotiation skills.
• Excellent analytical, organizational, and project management abilities.
• Exceptional communication and stakeholder management skills, you are comfortable presenting to senior leadership and managing across cultures.
• Fluent English, both written and verbal.
• Proficiency in Microsoft Office and reporting tools.
• Ability to manage multiple priorities in a fast-paced, global environment.

Sapiens is an equal-opportunity employer. We value diversity and strive to create an inclusive work environment that embraces individuals from diverse backgrounds.