IT Support Specialist

Spinomenal is a dynamic force in the online casino sector, bursting onto the scene in 2014. Renowned as one of the fastest-growing content creators in the iGaming industry, Spinomenal serves as a playground for fostering creativity and collaboration. By nurturing an environment where employees thrive on teamwork and communication, Spinomenal maintains a rapid pace of innovation and development. This dedication to collective effort and shared vision has propelled Spinomenal to success, delivering captivating and cutting-edge gaming experiences to players worldwide.

Spinomenal is looking for our new IT Team Member to join our team.

About the position:

We are looking for an IT Support Specialist to join our IT team and provide day-to-day technical support to employees across the company. This role is ideal for someone who enjoys solving technical issues, working with people, supporting business systems, and maintaining a stable and efficient IT environment. The position includes hands-on support for users, endpoint devices, SaaS platforms, networking, and internal IT processes.

Responsibilities:

• User Support: Provide Tier 1-2 technical support (hardware, software, connectivity) for local and remote employees, ensuring a high level of service.
• Lifecycle Management (On/Offboarding): Manage the IT lifecycle of employees—provisioning/deprovisioning users, managing permissions, licenses, and hardware deployment.
• SaaS & Systems Admin: Administer core company platforms including Google Workspace, M365, Slack, Jira/Atlassian, and VPN tools.
• Network & Infrastructure: Troubleshoot corporate network issues (Wi-Fi, LAN, VPN, DNS, DHCP) and ensure stable connectivity.
• Endpoint & Inventory Management: Maintain and monitor endpoint security/compliance via MDM tools, and manage the company’s IT inventory (laptops, accessories, licenses).
  
  

• Experience: 2+ years of experience in IT Support / Helpdesk within a high-tech or fast-paced environment.
• OS Expertise: Strong, hands-on knowledge of both Windows and macOS environments.
• SaaS Administration: Proven experience administering Google Workspace and Microsoft 365 (users, groups, licenses).
• Networking Chops: Solid understanding of networking concepts and troubleshooting (TCP/IP, DNS, DHCP, Wi-Fi, VPN).
• Soft Skills: Exceptional service orientation, patience, and communication skills. Ability to explain technical issues to non-technical users.
• Language: High level of English (both written and verbal) for interacting with global teams/vendors.
  
  

• Experience with advanced Identity & Access Management (IAM) and MDM platforms (e.g., Okta, Jamf, Intune, JumpCloud).
• Familiarity with cybersecurity best practices, MFA, and SSO implementation.
• Basic scripting or automation knowledge (Bash, PowerShell, Python).
• Experience in the global high-tech or gaming industry.