Product Introduction Trouble Shooter Technician

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

PURPOSE OF THE JOB

• Troubleshooting of Alstom products at customer site in order to ensure their availability.
• Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.
  
  

• Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
• Carry out Fleet check activities
• Reports & register any deviation (failure/event) in Failure Management data base including configuration data
• Support operation helpdesk
• Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
• Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
• Support Implementation Field Modifications (FM operator), if required
• Support specific technical investigations by Engineering or internal/external Suppliers
• Recommends preventative and corrective actions
• Instructs and directs operators in field modification and repairs if needed
• Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
• Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
• Lead Troubleshooter team, if needed
• Conducts peer reviews of PI activities and provide technical leadership if requested
• Contribute to Return of Experience
  
  

• Achievement of contractual availability (milestone) targets
• Characterization of K1S/K2/K3 issues on time (considering K1S – safety relevant issue, K2 – issue causing major passenger service disruption, K3 – issue having impact on service availability and product reliability)
• Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
• Availability of configuration update data
• Audit results (internal and external)
• Customer satisfaction of technical expertise
• Compliance with EHS rules and work-related processes
  
  

• Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
• Minimum IT knowledge
• Internal EHS training
  
  

• Graduate in technical area (mechanical or electrical/electronics)
• English
  
  

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
• Field Experience (> 10 years for Senior position)
• EHS knowledge and exposure
• Product knowledge
• Self-government
  
  

• Railway Safety/Product liability
• Engineering knowledge
• Customer contact