Field Service Practical Engineer

Company Description ATS – Applied Technologic Services LTD is an innovative engineering company specializing in high-quality hardware and software solutions. For over 40 years, ATS has represented and distributed leading global manufacturers to the Israeli market, focusing on accurate identification of customer needs. The company offers a broad range of technical solutions, supported by an advanced showroom with extensive demo equipment and systems. In its advanced lab, ATS performs tests, prepares, and customizes equipment to meet specific customer requirements, providing comprehensive pre- and post-sales support. ATS is a close-knit team of 14 professionals, including sales and service engineers, dedicated to delivering reliable, customer-centric solutions.

Role Description The Field Service Practical Engineer is a full-time, on-site role based in Even Yehuda. This role involves installing, configuring, and maintaining advanced engineering equipment and systems at customer locations and in the company’s lab. The engineer will perform diagnostics, troubleshooting, and repairs, as well as routine preventive maintenance to ensure optimal performance and minimal downtime. Daily responsibilities include providing technical support, training customers on proper operation, and documenting service activities, findings, and recommendations. The role also requires collaboration with sales engineers, participation in equipment demonstrations, and support for pre- and post-sales technical activities.

Qualifications

• Practical engineering background (e.g., Electrical, Electronics, Mechanical, Mechatronics) with hands-on experience in installation, maintenance, and repair of technical equipment.
• Strong diagnostic and troubleshooting skills, including the ability to interpret technical drawings, schematics, and manuals.
• Comfort working with hardware and software systems, including configuration, basic networking, and use of measurement and testing tools.
• Clear, professional communication skills in en_US and Hebrew, with the ability to explain technical concepts to non-technical users.
• Customer-focused mindset, with demonstrated reliability, attention to detail, and a proactive approach to problem solving.
• Ability to work independently on-site, manage time effectively, and prioritize multiple service requests.
• Willingness to travel to customer sites across Israel as needed and occasionally work outside standard hours for urgent service calls.
• Previous experience in field service, technical support, or lab work in an industrial or engineering environment is an advantage.
• Valid driver’s license and eligibility to work in Israel.