Outbound Support & Onboarding Specialist

Why PayMe?

PayMe is a Tel Aviv based FinTech startup that provides the world’s leading 360 financial solution for small businesses. 

PayMe’s platform enables every small business to:

• Accept payments online & in person.
• Pay vendors easily and automatically.
• Access real time funding & Credit as needed.
• Access full invoicing and bookkeeping solution.
• Use multiple pre-integrated 3rd party services.

We’re targeting one of the largest markets in the world. Small businesses represent 99% of the world’s businesses and 60% of the global GDP and yet, they are the most overlooked and underserved segment in the economy. PayMe is leveling the playing field and helps these entrepreneurs succeed by taking all the hassle and headache off their plate and giving them the tools to focus on their core activity. We believe you should “Let The Baker Bake!”

About the opportunity:

We are looking for a Hebrew Speaking Outbound Support & Compliance Specialist to join our team. This role is focused purely on customer service and operations, with a strong emphasis on proactive phone support and compliance/KYC processes.

The ideal candidate must be comfortable handling a high volume of outbound calls, working closely with credit card companies, and driving issues to resolution. To support your workflow, you will be equipped with advanced AI tools (such as automated dialers), but the core of the role relies on your human touch, communication skills, and personal initiative.

You will:

• Manage heavy phone support, focusing on proactive outbound calls to customers and partners regarding compliance, KYC, and operational needs.
• Work closely and daily with credit card companies to handle operational, onboarding, and service inquiries.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions.
• Maintain a high level of product knowledge to effectively address customer questions and concerns.
• Document all customer interactions and resolutions accurately and thoroughly in the company’s CRM system.

• High level Hebrew speaker – both verbal and written.
• No hesitation around high-volume phone work and making proactive/outbound calls.
• Provide independent and high-quality responses to our customers via phone and email.
• Service-oriented personality with a can-do attitude.
• Detail-oriented and capable of handling multiple responsibilities.
• Experience in the compliance or KYC (Know Your Customer) domain – a big advantage.
• Experience with Zendesk, Google Calendar, Gmail, and Slack – a big plus.
• Familiarity with our industry – a plus.
• Excellent communication and problem-solving skills.

We believe in end-to-end ownership.

We love independent people who learn fast, solve problems, and improve things without waiting to be asked.

We work with high standards, high urgency, and real accountability. This role is for someone who wants pressure, impact, and responsibility — not comfort, politics, or endless process.

We expect every person to deeply understand their area: the product, the customer, the business, the operations, and the data.

We set ambitious goals and deliver.

Excuses are for other people.