Front Office Manager

Front Office Manager – Join David InterContinental Tel Aviv

The David InterContinental Tel Aviv is looking for an experienced, service-oriented, and dynamic Front Office Manager to join our leadership team.

Reporting directly to the Director of Rooms, this role is responsible for leading all Front Office operations, ensuring exceptional guest experiences, driving team performance, and maintaining the highest international hospitality standards.

Key Responsibilities:

• Oversee the daily operations of the Front Office Department.

• Lead and manage Front Office departments.

• Recruit, train, coach, and develop team members and supervisors.

• Ensure outstanding guest satisfaction and service excellence.

• Handle guest requests, concerns, and complaints effectively and professionally.

• Supervise check-in, check-out, and room allocation processes.

• Collaborate closely with all hotel departments to ensure seamless operations.

• Drive departmental KPIs related to service, quality, productivity, and budget performance.

• Manage scheduling and workforce planning according to operational needs.

• Implement brand standards, operational procedures, and safety regulations.

• Analyze operational reports and lead continuous improvement initiatives.

Requirements:

✔ Minimum 3 years of Front Office management experience in a 4–5-star hotel.

✔ Proven experience managing teams and middle management.

✔ Strong leadership skills with a passion for service excellence.

✔ Ability to thrive in a fast-paced, high-pressure environment.

✔ Excellent interpersonal and communication skills.

✔ Fluent in Hebrew and English; additional languages are an advantage.

✔ Experience with Opera or a similar hotel management system is a significant advantage.

✔ Flexibility to work according to operational requirements.

If you are passionate about hospitality leadership and creating memorable guest experiences, we would love to hear from you.

📩 Apply now or share with someone who might be a great fit.

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