Lifecycle & CRM Lead

Guardio is on a mission to redefine consumer cybersecurity for the modern internet.

We operate at consumer scale, protecting millions of people every day across devices, accounts, and digital touchpoints. In a world where phishing, fraud, and AI-powered scams evolve overnight, Guardio stays ahead of the curve.

We move fast, think deeply, and build with purpose. Our culture is rooted in transparency, feedback, and collaboration along with shared wins, team dinners, company trips, and good times.

We’re a team of 100+ makers, doers, and boundary-breakers. If you’re ready to tackle meaningful challenges, grow at lightning speed, and help shape the next frontier of online safety, you belong here

So, what's the job

?

You'll own the full stack of how Guardio communicates with its users across email, SMS, voice, and beyo

nd.Ownership here means three things: being the technical backbone that makes the stack work reliably at scale; enabling Growth & Product to use these systems independently; and spotting where we're leaving money on the table and acting on

it.You think like a technical product manager who builds things themselves, or a growth manager who genuinely cares about ARR. You collaborate with engineers as a peer, design systems others can operate, and connect the dots between a data signal and a revenue opportuni

ty.

You

• will
  Own the full communications stack end-to-end - architecture, configuration, governance, and documentation across Customer.io, Retell, and T
• wilio.Be the internal expert everyone trusts - the person teams come to when they want to do something new with comms and need to know what's possible, what's smart, and what to
• avoid.Build and maintain the technical layer - lifecycle flows, integrations, and automations. Enforce the guardrails that keep it clean: send frequency logic, suppression rules, fallback handling, and data hy
• giene.Proactively identify revenue opportunities and lifecycle gaps (upsell moments, win-back sequences, churn risks) and own them from idea to shipped exper
• iment.Use AI to build, maintain, and optimize messaging skills - test, learn, and make every communication smarter over
• time.Build the playbooks, templates, and documentation that let Growth, Marketing, and Product work on the comms stack independ

ently.

• 
  You are
  4+ years in a technical role - lifecycle, CRM, growth, or marketing ops, ideally at a startup or growth-stage
• company.Hands-on with at least one serious lifecycle, AI voice agent, or CRM tool - Customer.io, Braze, Iterable, Klaviyo, Retell AI, or equivalent. You've built complex flows
• yourself.Genuinely excited about AI - you've built and maintained skills or agents and see them as a core part of how
• you work.Technically confident: comfortable with APIs, webhooks, event-based data models, and data structures. You can read documentation, debug integrations, and have a real conversation with a backend
• engineer.A systems thinker who builds for others - clean, structured, and ready for th
• e AI era.Revenue-oriented: you love spotting opportunities in the data and turning them into real busines
• s impact.This is an IC role with the opportunity to build and lead a small team o