Technical Support Representative - CCTV & Smart Home Systems

We are looking for a Technical Support Representative with experience in CCTV systems and/or Smart Home systems to join our team.

Responsibilities:

• Provide technical support to the company's installers, including troubleshooting and resolving issues across the company's products.
• Provide technical support to end users, including issue diagnosis and referral to installers when required.
• Handle customer inquiries related to subscriptions, payments, and the company's cloud services.
• Work closely with global TAC and QA teams to analyze technical issues, reproduce problems, and provide feedback regarding product performance.
• Perform in-depth analysis of hardware and software issues, identify trends, and contribute to product and service improvements.
• Create, update, and distribute technical documentation and guidelines for customers and internal teams.
• Deliver technical training and product guidance to installers and customers.
• Translate and adapt technical documentation into professional Hebrew.
• Provide on-site support when required for maintenance activities and complex technical issues.

Requirements:

• Practical Engineer or Technician degree in Electronics and/or Computer Science.
• Experience in technical support, technical service, or working with installers and customers.
• Experience with CCTV systems and/or Smart Home systems - mandatory.
• Knowledge of communication systems, networking, GSM, internet technologies, and low-voltage systems.
• Strong troubleshooting and problem-solving skills.
• Familiarity with Microsoft Office.
• High service orientation and excellent interpersonal communication skills.
• Native-level Hebrew and good English reading and writing skills.