Order Management & Export Coordinator

Description

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!



Role Description

This role is responsible for end-to-end order management, from customer purchase order receipt through delivery (POD).

The position requires strong experience in export, shipping, and customs processes, along with the ability to work closely with global customers and cross-functional teams to ensure seamless order execution and excellent service.

Key Responsibilities

• Submit and manage Purchase Orders (POs) in ERP systems (Priority system – high priority)
• Manage sales orders throughout the full lifecycle, from PO to Proof of Delivery (POD)
• Provide customers with supply plans and ongoing updates
• Serve as the main point of contact for customers on all order-related matters
• Collaborate with internal departments (Sales, Operations, Production, Finance, Logistics) to resolve issues and ensure smooth order processing
• Monitor and control sales order status
• Plan and manage shipping schedules
• Oversee logistics operations in accordance with customer Incoterms agreements
• Handle invoicing processes
• Manage RMA operations, including customer complaints, return shipments, repair tracking, and reporting
• Maintain and manage relevant licenses
• Work closely with global customers and internal teams to ensure a high level of customer satisfaction
  
  

• Proven experience as an Export / Logistics Coordinator / Order Management Coordinator– mandatory
• 5+ years of experience in a similar role
• Strong hands-on experience with export, shipping, and customs processes – mandatory
• Experience managing end-to-end order processes
• Excellent verbal and written communication skills in English – mandatory (ability to work with international customers)
• Strong computer skills (ERP systems, Excel, etc.)
• Experience with Priority system – advantage
• Excellent organizational and time management skills
• Highly responsible, detail-oriented, and diligent
• Strong work ethic
• Excellent interpersonal and communication skills