IT Support Engineer – Microsoft Infrastructure & Cloud (Help Desk + 3rd Tier)

Are you a Microsoft infrastructure expert who thrives on solving complex problems — from end-user tickets all the way to deep-level engineering? We're looking for a versatile IT professional who can handle the full support spectrum, from helping users day-to-day to architecting solutions for our clients' on-prem and cloud environments.

About the Role

You'll serve as a key technical resource supporting our clients across both on-premises Microsoft infrastructure and Microsoft 365 cloud services. Most of your work will be done remotely, with occasional on-site visits to client locations when hands-on presence is needed.

What You'll Do

• Provide help desk support for end users across multiple client environments
• Own and resolve complex 3rd-tier escalations involving Microsoft on-prem and cloud infrastructure
• Administer and troubleshoot on-premises Active Directory, Group Policy, DNS, and DHCP
• Support and manage on-premises Exchange mail environments
• Administer Microsoft 365 workloads including Exchange Online, SharePoint Online, Teams, Entra ID (Azure AD), Intune, Conditional Access Policies
• Write, maintain, and troubleshoot PowerShell scripts to automate tasks and streamline operations
• Manage device enrollment, compliance policies, and configuration profiles in Intune
• Support hybrid identity environments (AD Connect / Entra Connect)
• Support backup solutions.
• Conduct periodic on-site visits to client offices as needed

What We're Looking For

• 3+ years of hands-on experience with Microsoft on-premises and cloud environments
• Strong working knowledge of Active Directory, Exchange on-prem, and Group Policy
• Proficiency in Microsoft 365 administration (Exchange Online, SharePoint Online, Teams, Entra ID, Intune, Conditional Access Policies)
• Solid PowerShell scripting skills — both writing new scripts and troubleshooting existing ones
• Experience with hybrid identity (AD Connect / Entra Connect sync)
• Strong diagnostic and troubleshooting mindset
• Excellent communication skills — able to explain technical issues clearly to non-technical users

Self-motivated, organized, and comfortable working independently in a remote setting

Nice to Have

• Microsoft certifications (MD-102, MS-203, MS-102, AZ-104, SC-300 or similar)
• Experience with Microsoft Defender for Endpoint / Microsoft Security suite

What We Offer

• Primarily remote work with flexibility
• Diverse client environments — no two days are the same
• Opportunities to grow into senior/architect-level roles