Customer Support Specialist

Customer Support & Operations Specialist

Location: Rishon LeZion, Israel

Employment Type: Full-time, On-site

Working Schedule: Sunday–Thursday (full-time), with an optional half-day on Friday

STB Union is a regulated Israeli fintech company with more than 20 years of experience in financial services and over 17 years specializing in international money transfers.

What began as a local currency exchange business in 2005 has grown into one of Israel's leading fintech companies, providing cross-border payment solutions for individuals and businesses worldwide.

Today, STB Union operates a modern financial ecosystem that includes international money transfers, multi-currency payment solutions, and Visa card issuing services. As an official Visa Principal Member in Israel, we issue our own Visa Debit cards and continue expanding our portfolio of financial products through innovation, regulatory excellence, and customer-focused technology.

At STB Union, we believe financial services should be accessible, transparent, secure, and effortless. Every member of our team contributes directly to building the future of fintech.

We are looking for a motivated and detail-oriented Customer Support & Back Office Representative to join our Operations team.

This role combines customer communication, operational support, compliance procedures, and financial operations. You will work closely with multiple departments while helping customers and business partners navigate our financial products and services.

This is an excellent opportunity for someone looking to build a long-term career in the fintech industry while gaining hands-on experience with international payments, compliance, card issuing, and financial operations.

• Provide professional support to customers and business partners via phone, email, and live chat.
• Perform KYC (Know Your Customer) verification procedures.
• Process Visa card applications and customer requests.
• Support daily operational and back-office activities.
• Maintain accurate documentation and internal records.
• Collaborate with Compliance, Operations, Finance, and Customer Support teams.
• Assist in resolving operational issues while ensuring an excellent customer experience.

• Excellent written and verbal communication skills in Hebrew and English.
• Russian is a significant advantage.
• Previous experience (2+ years) in Customer Support, Back Office, Operations, or Financial Services is an advantage.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and high level of accuracy.
• Ability to work independently while collaborating effectively within a team.
• Comfortable working with technology and learning new systems quickly.
• Experience with platforms such as Confluence, Jira, or similar business systems is an advantage.

• Competitive salary starting from 45–50 ILS per hour, with opportunities for growth.
• Comprehensive onboarding program and professional training.
• A modern office located on the 15th floor of a new business tower with spectacular sea views, just minutes from Moshe Dayan Train Station.
• Fully equipped workplace with everything you need to succeed.
• Complimentary coffee, snacks, sweets, and refreshments available throughout the day.
• Regular Happy Hours, team-building events, holiday celebrations, and company activities.
• A friendly, multicultural, and supportive team environment.
• The opportunity to build your career within one of Israel's growing fintech companies and gain valuable experience in international payments, Visa card issuing, compliance, and financial technologies.

If you're looking for more than just a job—and want to become part of a company that's shaping the future of financial services—we'd love to hear from you.