Front Desk Manager

Role Description The Front Desk Manager is a full-time, on-site role based at InterContinental David Tel Aviv in the Tel Aviv District, Israel. This role oversees daily front desk operations, ensuring smooth check-in and check-out, accurate billing, and prompt handling of guest inquiries and requests. The Front Desk Manager leads and schedules front desk and reception team members, provides ongoing coaching, conducts performance reviews, and supports training to uphold service standards. Responsibilities include monitoring lobby and front desk appearance, resolving guest concerns, coordinating with housekeeping and reservations, and ensuring that all procedures comply with brand and local requirements. The role also involves tracking guest feedback, optimizing front desk workflows, supporting upselling initiatives, and working closely with other departments to deliver consistent, high-quality guest experiences.

Qualifications

• Strong customer-facing capabilities, including Customer Service and Customer Satisfaction skills, with a focus on creating memorable guest experiences.
• Hands-on reception experience, including Receptionist Duties such as check-in, check-out, cashiering, and managing guest inquiries at the front desk.
• Excellent Communication skills, both spoken and written, with the ability to interact effectively with guests, team members, and other departments.
• Proficiency in handling Reservations, including managing booking systems, modifying guest stays, and coordinating with sales and revenue teams.
• Previous supervisory or management experience in front office or hotel operations, preferably in an upscale or luxury environment.
• Strong organizational and problem-solving skills, with the ability to remain calm and resourceful in a fast-paced, guest-focused setting.
• Fluency in English; additional languages, especially Hebrew or other widely spoken languages, are an advantage.
• Familiarity with hotel property management systems (PMS) and standard office software.
• Ability to work flexible hours