Global Sales Director

Location: AudioCodes HQs (Or Yehuda, Israel) | Full-Time, Hybrid

AudioCodes is looking for a results-driven Global Sales Director to own the worldwide sales motion for Voca CIC, AudioCodes' flagship CCaaS portfolio. The perfect candidate will come with a proven track record of leading worldwide SaaS sales teams and scaling enterprise revenue, preferably coming from the CX, contact center, and Voice AI space.

About AudioCodes

AudioCodes (Nasdaq: AUDC) is a global leader in enterprise voice technology and Voice AI innovation for the digital workplace and customer experience. We help organizations unlock the full value of voice, transforming every conversation into a strategic asset that drives smarter decisions, better experiences and business growth. Our portfolio spans secure voice infrastructure, unified communications and contact center, with next-generation AI-powered voice solutions. With over 30 years of expertise and presence in more than 100 countries, AudioCodes is trusted by 65 of the Fortune 100 to power intelligent, agile and future-ready interactions across businesses worldwide.

Voca CIC: Award-winning AI-first CX for Microsoft Teams and more

Voca CIC is AudioCodes' flagship, award-winning Contact Center as a Service (CCaaS) portfolio, designed to meet organizations where they are today and where they're going next. The portfolio covers two distinct opportunities: a Microsoft Teams-native contact center for organizations standardized on the Microsoft ecosystem, and a voice-platform-agnostic AI Receptionist that runs on top of any phone system.

Voca CIC for Microsoft Teams is an AI-first, full omnichannel contact center, Microsoft Teams Unify certified and built natively in Azure on the same voice backbone that powers Microsoft Teams Phone. That delivers the tightest integration model on the market.

Where other vendors "plug into" Teams through loose connectors, Voca CIC lives inside Teams, so every Teams user can play a role in the service workflow.

It is AI-first by design, embedding Conversational AI and Generative AI into the agent and customer journey through AI voice agents, AI call summarization, and sentiment analysis, alongside an omnichannel toolkit that unifies voice, chat, and email into a single agent screen. Voca CIC has won three major industry awards in two years (CX Today Best Microsoft Teams Contact Center 2024, CX Today Best CX Deployment 2025, and UC Today Best Microsoft Teams Contact Center 2025), with more than 200 enterprise customers in production across 12+ Microsoft Azure regions worldwide.

The Voca AI Receptionist is our standalone, entry-level AI offering for businesses of all sizes, from SMB to large enterprise. Built as a multi-platform solution that sits on top of any voice platform (Microsoft Teams, Cisco, Avaya, RingCentral, traditional PBX, or carrier voice services), it dramatically expands our addressable market well beyond the Microsoft footprint. It delivers AI-driven call routing, document and website-grounded Q&A, CRM integration, appointment scheduling, and outbound SMS to organizations looking for a fast on-ramp into AI-powered customer service, regardless of the phone system they already own.

If you want to build at the intersection of Microsoft Teams, Azure, and applied AI, with real enterprises depending on your work every day, this is where it happens.

Description

We're looking for an experienced Global Sales Director to own the worldwide sales motion for Voca CIC, AudioCodes' flagship CCaaS portfolio. In this role, you'll carry the global Voca CIC sales quota, lead the regional Voca CIC sales managers, and activate the wider AudioCodes field organization to convert pipeline into bookings across every region. You'll be equal parts revenue leader, GTM operator, and coach, accountable for turning strategy into predictable, repeatable, profitable growth in close partnership with Product Management and Marketing.

Responsibilities

• Lead a Global Sales Team: Manage, coach, and grow a team of regional Voca CIC sales managers across North America, EMEA, and APAC; set clear performance bars, run weekly forecast and pipeline reviews, and develop the next layer of sales leadership
• Activate the AudioCodes Field: Drive engagement with the broader AudioCodes account and channel sales organization to position Voca CIC inside their installed base and new logo accounts; co-own large opportunities and joint pursuits with regional VPs and country managers
• Execute the Go-to-Market Plan: Translate the Voca CIC GTM strategy into regional sales plays, ICP-driven account targeting, and deal mechanics; partner with Product Management and Marketing to refine positioning, pricing, and packaging based on real field signal
• Build the Channel and Partner Engine: Work with dedicated Channel Directors to drive partner recruitment, enablement, and joint selling with Microsoft, distributors, MSPs, system integrators, and carriers; embed Voca CIC into co-sell motions inside the Microsoft Teams and Azure ecosystem
• Drive Sales Enablement and Operating Discipline: Lead onboarding, ongoing enablement, certification, and battle-card readiness across the global sales team; run a clean Salesforce, accurate forecast, tight deal-desk process, and structured QBRs and win/loss reviews

Requirements

• 10+ years of B2B technology sales experience, including direct enterprise selling and quota-carrying roles in software or SaaS, with a clear record of consistently overachieving quota
• 5+ years leading and managing a global or multi-region sales team, with proven success scaling bookings and ARR through a team of sales managers and individual contributors
• Strong technical fluency, with the ability to lead commercial and technical conversations with CIO, CTO, IT, and CX decision makers, and to navigate complex enterprise procurement cycles
• Demonstrated ability to operate across direct, channel, and carrier routes to market, in a matrixed organization spanning multiple time zones worldwide
• Willingness and ability to travel internationally up to 40% to support regional teams, customers, and partners across North America, EMEA, and APAC
• Excellent executive communication, forecasting, and operating cadence skills, with fluency in modern revenue operations tooling (Salesforce, sales analytics, deal desk)

Preferred Qualifications

• Direct experience selling Contact Center as a Service (CCaaS), CX, or Conversational and Voice AI solutions to mid-market and enterprise buyers
• Experience selling with or alongside the Microsoft ecosystem (Teams, Azure, Dynamics), including co-sell with Microsoft field teams, and familiarity with the Teams Phone and Azure marketplace motions
• Track record of building and scaling channel and partner ecosystems globally, including with carriers, MSPs, and Microsoft-aligned SIs
• Working knowledge of the contact center & CX competitive landscape and a point of view on where the market is heading