Business Operations Manager, Payments- Temp

The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more.

We are looking for a Business Operations Manager, to lead operations for our Payments business unit (reporting to the VP Payments). You will be responsible for leading a wide range of initiatives to this end, such as strategic planning, pipeline management, business process implementation, product roll-outs, etc.

The Business Operations Manager is the engine behind the Payments unit’s success. You will play a pivotal role in bringing initiatives to life, from managing day-to-day programs to leading and delivering complex, cross-functional projects.

If you are looking for a fast-paced environment with a team passionate about payments, security, and blockchain technology and have a strong track record of success, we’d love to speak to you.

What You'll Be Doing

• Collaborate with the Payment Unit’s leadership to identify, define, launch, and drive strategic and operational initiatives.
• Drive operational excellence to support the execution of the Payments business unit goals, including business reviews, sales enablement, system management, resource planning/allocation, and cross-functional execution.
• Manage and deliver complex, cross-functional projects, from day-to-day program management to strategic initiatives.
• Act as the primary point of contact for the Payments unit, working cross-functionally across Product, Engineering, Legal, Customer Operations, Sales, and Compliance teams.
• Lead and influence cross-functional, global teams to achieve business objectives.
• Manage key relationships and develop processes to track and nurture key stakeholders and customers.
• Create engaging content and narratives for both internal and external audiences, including product and sales presentations, customer stories, business insights, and key meetings.
• Maintain the unit's knowledge base with a focus on organizational enablement.
• Prepare market research and business plans across multiple business domains to support the Payments unit's strategic objectives.
  
  

• 4+ years in management consulting, business operations, strategy, or product roles at high-growth tech companies.
• Proven experience leading global, cross-functional teams on multiple projects in fast-paced, dynamic environments.
• Strong ability to influence and motivate people across all levels and tasks.
• Analytical and data-driven approach.
• Excellent communication, collaboration, organization, and detail-orientation skills.
• Ability to thrive in dynamic environments with frequently shifting priorities, especially in the crypto industry.