IT Applications Specialist (Operations)

GBfoods Africa offer culinary solutions operating in over 24 countries with a regional office in Accra - Ghana.

Our Purpose “Celebrating local flavours” is to empower and take care of each of the local communities we belong to and to bring out their authentic flavours. Some of our local brands have been in consumers' kitchens for over a century and have positioned themselves as authentically loved brands, as well as deeply rooted parts of the local culture.

Role:

Reporting to the IT Applications Manager,

The IT Applications Specialist is responsible for the delivery of Operations projects and act as a business partner in the operations area. The position will be mainly focused on SAP MTD and PTP (MM, PP, PM, QM & WM) playing a key role in the provision of end-user support with new tools, contributing to driving our Operations landscape into the future.

Key Responsibilities:

• Lead end-to-end delivery of SAP projects — from requirements through testing, training, and go-live.
• Participate in the definition of business requirements and perform gap analysis between Operations requirements and SAP MTD/PTP standard functionalities.
• Analyze business requirements and identify gaps between Operations needs and SAP capabilities.
• Serve as First point of escalation for Applications and IT/Business Process issues.
• Collaborate with global and local Operations process owners to design and implement future-ready processes.
• Provides guidance and information to business partners on system capabilities and challenge in the current Operations process.
• Understand processes across the organization to efficiently coordinate the IT applications and business processes that run the company day to day.
• Help the rest of the support Team to assess the impact, urgency and criticality of the incidents and improvement requests reported by business.
• Deliver regular end-user training and maintain up-to-date documentation.
• Drive innovation and continuous improvement within the IT Operations Area.

What can you expect from us?

You will be part of a unique company in an exciting moment, when we are growing and becoming a very consolidated multinational in the FMCG Food industry, with many strong brands.

What do we expect from you?

We are looking for someone who is committed, action oriented, problem solver and excellent relationship skills, pays attention to detail and is ready to explore the opportunities and challenges that the role brings.

Requirements:

• Bachelor's degree in computer science, Information Technology or Business Technology.
• Must have at least five (5) years of working experience in the same or similar role preferably in the FMCG industry.
• Extensive knowledge and hands-on experience with SAP (H4HANA/ ECC) specifically MTD/PTP modules: MM, PP, QM, PM & WM.
• Strong understanding in Operations and manufacturing business process.
• Proven Project Management experience with the ability to deliver on time.
• Certification in any of the SAP operations Modules is mandatory.
• Highly organized with ability to manage multiple priorities in a fast-paced environment.
• Good communication skills with the ability to effectively communicate with different stakeholders from different backgrounds (Operations and IT).
• Proactive person with ability to build relationships and work effectively, independently and within a team.
• Fluency in English: French is an added advantage.
• Excellent analytical, problem solving, and time-management skills.
• Knowledge in process and cloud integration is beneficial.