Back Office Officer

ABOUT OUR COMPANY:

Alchemy Markets is a multi-regulated and Global FX and CFD brokerage, providing retail clients worldwide with access to global markets. The Broker offers a suite of services including liquidity solutions, customizable trading platforms and access to global financial instruments and leads financial innovation, bridging traditional finance with decentralized, tech-driven markets. We deliver accessible, transparent, and cutting-edge solutions, empowering traders, institutions, and innovators to thrive globally!

JOB DESCRIPTION:

On behalf of Alchemy Markets, we are looking for a dedicated and dynamic Back Office Officer to join our Seychelles office, who will be monitoring and overseeing the back office or support operations! The successful candidate in more detail will be responsible for:

• Oversee and manage KYC onboarding processes for both corporate and individual clients
• Review and assess Source of Funds (SOF) documentation and handle verification requests
• Conduct Enhanced Due Diligence (EDD) on higher-risk clients and transactions
• Serve as a primary contact for client queries, ensuring timely and professional communication
• Manage incoming communications, including phone calls and email correspondence
• Request, collect, and verify client documentation in accordance with regulatory requirements
• Escalate complex or high-risk cases to the Compliance Department when necessary
• Ensure strict adherence to internal policies and external regulatory frameworks
• Maintain accurate and up-to-date client records and documentation
• Monitor ongoing client activity to identify potential compliance risks
• Support internal and external audits as well as regulatory reviews
• Train and guide junior staff on onboarding procedures and compliance standards

PERSON SPECIFICATION:

• 1-2 years previous experience in similar Back Office/ Customer Support roles, within the Forex/ Financial Services/ Fintech industry
• Excellent organizational and prioritization skills
• Business fluency in English
• Experience with CRM systems
• Strong problem-solving abilities
• Effective communication and interpersonal skills.
• A proactive and adaptable mindset to improve internal processes and support policy development.