NOC & IT Support Specialist

ITOC / NOC & IT Support Specialist

We are looking for an experienced IT professional to join our ITOC/NOC operations team and play a key role in monitoring, incident management, and advanced technical support within a large-scale enterprise environment.

Key Responsibilitie

• sMonitor and manage critical IT systems and infrastructure within an ITOC/NOC environment
• .Lead and coordinate operational activities during shifts, ensuring service continuity and adherence to SLA requirements
• .Analyze, troubleshoot, and resolve complex system incidents and operational issues
• .Provide advanced Tier 2 technical support for enterprise applications, software, and end-user computing environments
• .Support and troubleshoot Windows operating systems, Microsoft Office applications, mobile devices, VDI environments, and Active Directory
• .Deliver technical support via phone, remote access, and service desk platforms
• .Escalate incidents when required and collaborate with Infrastructure, System, Network, Security, and Application teams
• .Maintain accurate incident records, documentation, and operational reports
• .Work effectively in a fast-paced, 24/7 operational environment

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Requiremen

• tsProven experience working in an NOC or ITOC environment - Mu
• stProven experience managing shifts and handling operational incidents in a monitoring or control center - Mu
• stExperience providing technical support for software and enterprise applications - Mu
• stProven IT support experience, including troubleshooting and resolving complex technical issues - Mu
• stStrong knowledge of Windows operating systems, Microsoft Office, Active Directory, and enterprise computing environments - Mu
• stExperience supporting medium-sized organizations and/or large enterprise environments (500+ users) - Mu
• stStrong understanding of IT infrastructure, end-user support, and enterprise technologies - Mu
• stExperience providing phone-based technical support and working in service desk environments - Mu
• stExperience with enterprise monitoring and management tools - Mu
• stExperience supporting VDI environment
• s.Experience supporting mobile devices and enterprise mobility solution