Technical Support Engineer

Innocom is Hiring – Technical Support Engineer for the Palo Alto Team

The Palo Alto Networks Team at Innocom is expanding and looking for a talented Technical Support Engineer to join a dynamic and challenging role in the cybersecurity and networking field.

Responsibilities:

• Provide technical support to company customers and troubleshoot complex technical issues.
• Analyze, identify, and resolve networking and information security problems.
• Work with leading Firewall solutions.
• Support installation, configuration, and maintenance processes.
• Collaborate with technical teams and vendors in Israel and abroad.

Requirements:

• At least 2–3 years of experience in a Technical Support, Network Support, or Security Support role.
• Hands-on experience with Firewall solutions from Palo Alto Networks, Check Point Software Technologies, or Fortinet.
• Strong knowledge of networking protocols.
• Experience working with VPN technologies.
• Knowledge and experience with Routing concepts and troubleshooting.
• Strong analytical and problem-solving skills, customer-oriented mindset, and ability to work independently.