B2B Operations Representative - Sinhala Speaker

Job Description:

At Remitly, we believe everyone deserves the freedom to access, move, and manage their money wherever life takes them. Since 2011, we've tirelessly delivered on our promise to customers sending money globally, providing secure, simple, and reliable ways to manage their money, ensuring true peace of mind. Whether it's supporting loved ones back home, growing a business across continents, or pursuing new opportunities abroad, we're not just here to move money— we're here to move our global customers forward.

We're looking for builders, reimaginers, and global thinkers who want to work at the intersection of technology, trust, and transformation. If that's you and you're ready to do the most meaningful work of your career—we invite you to join over 2,800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

The team in Israel pushes forward and aims for the stars, an energy that has defined us since our early startup days. We hire people who are passionate about building meaningful products and making a real impact on people's lives. We invest in promoting our employees' careers by providing opportunities, challenges, and a great flexible work environment.

About the Role:

As a B2B Operations Representative at Remitly, you will manage and drive the full sales operation cycle - from first contact to long-term retention. You'll be responsible for engaging with potential and existing business customers in the community, combining inbound and outbound activities with hands-on support across salary card sales and customer onboarding. This role is based in our Tel Aviv office and will report to the B2B Operations Team Lead.

You Will:

• Manage inbound and outbound communication with B2B customers in the Sinhala-speaking community.
• Achieve monthly sales targets - convert cardholders to active money remittance users.
• Promote and sell Remitly products, with a focus on salary cards and upgrades.
• Guide customers through the full onboarding process and ensure first transfer completion.
• Distribute and activate salary cards on-site at customer locations and airport arrivals.
• Proactively reach out to existing customers to maximize engagement and expand their activity.
• Improve customer experience and encourage organic growth.
  
  

You Have:

• Excellent verbal communication in Sinhala - mandatory.
• Good level of English for internal communication - mandatory.
• Proven track record in outbound sales or field-based customer engagement.
• Strong interpersonal, sales, and problem-solving skills.
• Ability to work independently and under pressure, with flexibility in working hours.
• Proficient in MS Office products.
• Experience in payments, banking, field work, or B2B sales - advantage.
• Hebrew - advantage.
  
  

Our Connected Work Culture: Driving Innovation, Together

At Remitly, we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration, where ideas ignite and challenging problems find solutions faster. Our work setup offers 3 days in the office and 2 days remote - for most roles. Managers also have the flexibility to set higher expectations based on their team's specific needs. Of course, if you miss us, you can come to the office every day.

Our connected work culture is vital for deepening relationships, fueling creativity, and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly, we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates, in full compliance with applicable laws and regulations.

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Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.