IT Support Specialist

Company Description

SpotNet, established in 1999 and based in Shoham, is a licensed provider of advanced communication, IT, and cybersecurity solutions. We deliver personalized, professional services in infrastructure, cloud, and information security for businesses across Israel.

Our team is driven by excellence, and we pride ourselves on high-level, client-focused support.

Role: IT Support Specialist

SpotNet is seeking a skilled and service-oriented IT Support Specialist to join our growing technical support team. This full-time, on-site position is ideal for someone passionate about IT support, eager to work hands-on with end users, systems, and devices, while also gaining exposure to basic networking.

Key Responsibilities

Provide Tier 1 and Tier 2 support for hardware, software, operating systems, and business applications.

Support end users remotely and on-site, including desktops, laptops, mobile devices, and peripherals.

Assist with basic network connectivity troubleshooting (e.g., Wi-Fi, LAN, cabling issues).

Manage onboarding/offboarding processes, user accounts, permissions, and endpoint setup.

Troubleshoot technical issues and ensure timely resolution with a focus on root cause analysis.

Maintain and monitor IT systems, including updates, security patches, and performance.

Document support activities, asset inventory, and client configurations in internal systems.

Collaborate with senior IT and infrastructure staff on special projects.

Requirements

2+ years of experience in IT support, preferably in a service-oriented environment or MSP.

Strong knowledge of Windows OS, Microsoft 365, and general desktop support.

Strong problem-solving skills, ability to prioritize, and a proactive mindset.

Basic understanding of networking concepts such as IP addressing, DNS, and DHCP.

Awareness of cybersecurity best practices (e.g., MFA, antivirus, endpoint protection).

Ability to multitask and handle different client environments simultaneously

Preferred Qualifications

Microsoft certifications (MCP, MCSA, etc.) or equivalent IT support training.

Experience working with cloud services, SaaS platforms, or MDM/RMM tools.

Exposure to network devices (routers, switches, firewalls)