Customer Support Admin - Managed Services

Company Description

Dcoya, a division of NINJIO, provides a cutting-edge cybersecurity awareness platform focused on creating a strong culture of security within organizations. Harnessing machine learning and behavioral science, Dcoya offers personalized phishing simulations and training tailored to individual vulnerabilities.

Our mission is to enhance organizational compliance, expand security knowledge, and transform employee behavior to mitigate security risks efficiently.

Role Description

We are looking for a Managed Services Support Admin who is comfortable and excited about providing our clients with exceptional customer service. Supporting clients through email, phone and remote meetings. This candidate will need to be tech savvy, reliable, organized, detail oriented, and a quick learner.

This position will be responsible for Providing a Managed Services experience for our clients. Executing on standardized and bespoke services on behalf of our clients to meet their service needs when it comes to their subscription and responding to and handling a broad range of issues regarding Dcoya’s platform and software products.  

Skills and Abilities:

• Strong communication and interpersonal skills
• Must be able to function both independently and in a collaborative team environment
• Must be detail oriented and very organized
• Basic hands-on experience with HTML and CSS
• Ability to deliver effective solutions and collaborate with both technical and non-technical teams
• Tech-savvy with a customer-centric mindset and genuine people orientation
• Proficiency in written and spoken English
• Advantage: Experience in the cybersecurity industry