Onsite Support

Tata Consultancy Services (TCS) Israel is looking for an experienced and customer-focused On-Site Support Specialist to join our End User Services team.

Responsibilitie

• s
  Provide on-site technical support to users in office, laboratory, and manufacturing environment
• s.Support incidents and service requests through ServiceNow, phone, chat, and self-service channel
• s.Install, configure, and troubleshoot PCs, laptops, peripherals, and printer
• s.Support Windows operating systems, Office 365 applications, drivers, and device configuration
• s.Perform imaging and software deployment using SCCM and AutoPilo
• t.Provide support for mobile devices, primarily iOS environment
• s.Manage user accounts, permissions, and identity-related requests through Active Director
• y.Troubleshoot basic network connectivity issues including Wi-Fi, LAN, VPN, switches, and access point
• s.Support meeting room and conferencing technologie
• s.Maintain IT assets, inventory records, documentation, and knowledge article
• s.Ensure compliance with established SLAs and KPI

s.
Required Qualificati

• ons
  1–2 years of technical support experience in a medium-to-large enterprise environm
• ent.Experience working with ServiceNow (ticket management and knowledge ba
• se).Strong customer service orientat
• ion.Experience supporting Windows environments and Office
• 365.Hands-on experience with SCCM, imaging, package deployment, and AutoPi
• lot.Knowledge of Active Directory and user access managem
• ent.Basic networking knowledge, including VLANs, switches, and Cisco technolog
• ies.Experience supporting mobile devices, preferably
• iOS.Strong troubleshooting and problem-solving ski
• lls.Native-level Hebrew and high-level English (written and spok

en).
Preferred S

• kills
  Experience supporting manufacturing, laboratory, or enterprise environ
• ments.Knowledge of IT asset management and inventory co
• ntrol.Familiarity with knowledge management and technical document

ation.
Ab

out TCS
Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization that has been partnering with many of the world's largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology, and engineering services and so

lutions.TCS is an Equal Opportunity Employer and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we ope