Technical Writing Analyst

Description

About the Role

The Marketing Cloud Content Experience team is looking for a Technical Writing Analyst who's energized by the challenge of making complex technology clear, useful, and human. In this role, you'll shape the content that customers, admins, and developers rely on every day — from the words they read inside the product to the guides that help them build on it. Your work will directly influence how people experience and succeed with Marketing Cloud.

What You'll Be Doing

• Author UI text, in-app help, and user-facing documentation for Marketing Cloud products
• Write clear, accurate release notes and developer documentation that keep teams informed and unblocked
• Collaborate with engineers, product managers, and UX designers throughout the Agile product development cycle
• Leverage AI-assisted writing tools (Claude Code, Cursor, Gemini) to streamline content workflows and deliver at scale
• Balance multiple deliverables across product areas, consistently meeting quality and timing expectations
• Build strong working relationships across cross-functional teams to gather, validate, and communicate technical information
• Continuously improve content based on user feedback, product changes, and evolving best practices
  
  

What We're Looking For

Required Qualifications

• 3+ years of experience documenting software for technical audiences
• Demonstrated experience writing UI text, in-app help content, release notes, and developer documentation
• Hands-on experience with AI-assisted writing tools such as Claude Code, Cursor, or Gemini
• Strong technical aptitude with the ability to learn complex technologies quickly and independently
• Excellent writing and editing skills — clear, concise, and accessible across different audience types
• Proven ability to manage multiple priorities and deliverables in a fast-moving product environment
• Strong communication and collaboration skills, with experience working across engineering, product, and design
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  
  

Preferred Qualifications

• Experience with docs-as-code workflows, version control (Git), or developer tooling
• Familiarity with DITA, structured authoring, or content management systems
• Background in marketing technology, CRM, or SaaS platforms
• Experience working on internationalized or localized content
  
  

What's in It for You

You'll join a team that believes great content is a product feature — and that technical writers are builders, not just editors. You'll have the opportunity to grow your craft alongside talented engineers and designers, work with cutting-edge AI tools, and see your work make a real difference for hundreds of thousands of Marketing Cloud users worldwide.

Our Commitment to Equality

Salesforce is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Equal Opportunity Statement.

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.