IT Support & System Administrator (Defense)

We are seeking a skilled Network Administrator & Technical Support Specialist

to manage and maintain the organization's IT infrastructure while providing hands-on technical support to end users in a secure, classified environment.

The role combines system administration, troubleshooting, network support, and end-user assistance.

Key Responsibilities

Manage and maintain network infrastructure, workstations, and IT systems.

Provide Tier 1 and Tier 2 technical support to end users.

Troubleshoot and resolve hardware, software, network, and connectivity issues.

Administer user accounts, permissions, and access controls.

Manage and support Google Workspace environments, including users, groups, and security settings.

Install, configure, and maintain operating systems and enterprise applications.

Work with vendors and external support providers when required.

Document incidents, solutions, and IT procedures.

Ensure compliance with information security policies and procedures within a classified environment.

Required Qualifications:

At least 2 years of experience as a Network Administrator and/or IT Support Specialist.

Experience supporting Microsoft Windows environments.

Strong understanding of networking concepts (TCP/IP, DNS, DHCP).

Proven experience providing end-user technical support.

Strong troubleshooting and problem-solving skills.

Ability to work in a secure/classified environment.

Preferred Qualifications

Active civilian security clearance (advantage).

Experience working with Google Workspace.

Familiarity with ArmyTS systems.

Experience working with Segula software.

Experience in defense, government, or highly regulated environments.

Relevant IT certifications (Microsoft, Cisco, Google Workspace, etc.).

Personal Attributes:

Strong customer-service orientation.

Excellent interpersonal and communication skills.

Ability to work independently and take ownership.

Strong organizational skills and attention to detail.

Ability to prioritize and manage multiple tasks in a fast-paced environment.

Quick learner with a proactive approach to problem-solving.

Equal Opportunity Employer – All qualified candidates are encouraged to apply.