Help Desk

abra professional services is seeking a Help Desk Specialist!

Key Responsibilities:

• Provide phone-based technical support and internal Help Desk assistance to company employees.
• Troubleshoot and resolve hardware and software issues on desktop and laptop computers.
• Support mobile devices, tablets, and various peripheral equipment.
• Handle application-level issues and provide support for CRM, ERP (Tafnit), and BI systems.
  
  

• 6 months to 1 year of experience in a similar technical Help Desk environment or relevant military technical experience.
• Solid knowledge of Operating Systems (OS).
• Proficiency in Microsoft Office applications.
• Proven experience in troubleshooting desktop and laptop hardware/software issues.
• Strong ability to diagnose and resolve email-related issues.
• Hands-on experience with peripheral equipment, including printers, scanners, etc.
  
  

• Previous experience working as part of a support team.
• Familiarity with QlikView / Qlik Sense.
• Familiarity with the Tafnit ERP system.
• Familiarity with Salesforce.
• Knowledge of Active Directory (AD).
• Familiarity with the Exchange management interface.