Customer Sales Support Manager

About SASMOS HET Technologies

SASMOS HET Technologies is a leading international manufacturer of advanced electromechanical systems for the defense and aerospace industries, with annual global sales of approximately USD 100 million. Our elite clientele in Israel includes Israel Aerospace Industries, Rafael Advanced Defense Systems, Elbit Systems, and their key subcontractors.

Role Overview

We are seeking an experienced and dynamic Sales & Customer Support Manager to lead our representation, sales coordination, and customer support operations in Israel. The role will be responsible for driving business growth, strengthening customer relationships, and ensuring seamless coordination between Israeli customers and SASMOS’ global manufacturing facilities.

The incumbent will also manage and guide a team of Account Managers while serving as the key interface for both pre-sales and after-sales support activities.

Key Responsibilities

• Lead, mentor, and manage the local Account Management team.
• Drive business growth and expand SASMOS’ footprint within the Israeli defense and aerospace ecosystem.
• Develop and maintain strong relationships with key customers and stakeholders.
• Coordinate closely with overseas manufacturing and engineering teams to ensure timely execution and customer satisfaction.
• Support customers throughout the sales lifecycle, including pre-sales discussions, project coordination, and after-sales support.
• Monitor customer requirements, market trends, and competitive landscape to identify new business opportunities.
• Ensure effective communication and alignment between customers and internal global teams.
• Represent SASMOS during customer meetings, industry events, and business reviews.

Requirements

• Bachelor’s degree in Electrical, Electronics, Mechanical, or Industrial Engineering.
• MBA from a recognized institution is mandatory.
• Minimum 5 years of managerial experience with direct team handling responsibilities.
• 3–5 years of proven experience in technical sales and marketing.
• 3–5 years of hands-on engineering experience in a relevant industry.
• Strong customer relationship management and stakeholder engagement skills.
• Full professional fluency in English, both written and spoken.
• Willingness and ability to travel internationally 4–5 times annually.
• Prior exposure to the defense, aerospace, or high-technology manufacturing industry will be an added advantage.